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- Tasks: Be the go-to person for customer queries and support the Key Accounts Manager.
- Company: Join a leading home services company with a family-oriented culture.
- Benefits: Gain valuable experience in customer service and administration.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a difference by supporting key accounts and enhancing customer satisfaction.
- Qualifications: Customer service skills and IT literacy are a plus.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Info:
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
REPORTING STRUCTURE
REPORTS TO: Key Accounts Manager
KEY RELATIONSHIPS:
- Key Accounts team
- Regional Managers
- Finance team
- Tenders team
- Business Development Managers
PURPOSE OF THE ROLE
The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.
KEY RESPONSIBILITIES
- Creation, organisation, and maintenance of job records
- Inbound and outbound call handling
- Correspondence to customers and franchisees
- Resolution of complaints
- Contract renewals
- Quotation requests
- Purchase order management
- Invoice scheduling
- Processing and uploading orders
- Telephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queries
- Liaising with the accounts and tender teams, as well as the business development managers
- Credit control for key accounts
- Portal management
- Any other reasonable duty that falls within your capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Credit control experience beneficial but not essential
- Proven track record of customer service
- IT literate (Microsoft Office)
- Previous experience working on a CRM system desirable.
SKILLS / KNOWLEDGE:
- Customer focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
- Strong communication skills
- Administration skills
BEHAVIOURS
- Positive attitude and open to change
- Flexible attitude to work
- Motivated and organised
- Proactive
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Key Accounts Administrator employer: Neighborly
Contact Detail:
Neighborly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator
✨Tip Number 1
Get to know the company! Research Neighborly and its brands like Countrywide Grounds Maintenance. Understanding their values and services will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We love candidates who can demonstrate a friendly and professional approach, as this is key for the Key Accounts Administrator role.
Be Detail-Oriented: Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'administration skills' and 'communication skills', to show us you’re a perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Neighborly
✨Know Your Stuff
Before the interview, make sure you understand Neighborly's mission and values. Familiarise yourself with their brands, especially Countrywide Grounds Maintenance, and be ready to discuss how your skills align with their customer-focused approach.
✨Showcase Your Communication Skills
As a Key Accounts Administrator, strong communication is key. Prepare examples of how you've effectively handled customer queries or resolved complaints in the past. This will demonstrate your ability to maintain a professional and friendly telephone manner.
✨Be Detail-Oriented
Attention to detail is crucial for this role. Bring along examples of your previous work that highlight your organisational skills, such as managing job records or processing orders. This will show that you can handle the administrative tasks efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for CRM, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.