At a Glance
- Tasks: Support financial systems and assist with Xero migration for multiple businesses.
- Company: Join a dynamic team at Neighbourly, focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous learning and development.
- Why this job: Make a real impact by improving financial processes and helping users succeed.
- Qualifications: Experience in finance or bookkeeping, with practical knowledge of Xero.
The predicted salary is between 54000 - 66000 £ per year.
PURPOSE OF THE ROLE
We are seeking a Financial Systems Support to provide day-to-day support across multiple businesses and play a key role in the migration, implementation, and ongoing administration of financial systems, with a particular focus on Xero.
This is a hands-on support role suited to an individual who combines strong organisational and customer service skills with a sound understanding of finance, bookkeeping, accounting processes, and cloud-based financial systems.
The successful candidate will act as a primary point of contact for users, helping to resolve system queries, maintain accurate financial data, support business migrations to Xero, and drive continuous improvement in financial systems and processes.
KEY RESPONSIBILITIES
- Xero Migration & Implementation
- Support the migration of multiple companies onto Xero.
- Assist with the setup of new Xero organisations, including user access, permissions, and financial configurations.
- Support the migration and validation of financial data, including customers, suppliers, invoices, balances, and historical transactions.
- Collaborate with finance teams, accountants, and business stakeholders to ensure migrations are completed accurately and within agreed timescales.
- Investigate and resolve data discrepancies identified during migration activities.
- Assist with the configuration of chart of accounts, VAT settings, bank feeds, tracking categories, and other Xero functionality.
- Maintain migration plans, checklists, and supporting documentation.
- Provide post-implementation support and user guidance to ensure successful adoption of the system.
- Systems Support
- Act as the first point of contact for Xero and financial systems support across multiple businesses.
- Respond to support requests via email, telephone, and ticketing systems in line with SLA’s.
- Troubleshoot issues and provide practical, user-focused solutions.
- Escalate complex technical or accounting issues to the appropriate subject matter experts.
- Communicate effectively with users regarding issue status, progress, and resolution timelines.
- Maintain accurate records of support requests, resolutions, and recurring issues.
- Identify opportunities to improve processes, enhance user experience, and reduce repeat incidents.
- Finance & Accounting Support
- Provide support and guidance on bookkeeping and accounting processes within supported systems.
- Assist users with invoicing, supplier bills, bank reconciliations, payments, expenses, and reporting.
- Investigate discrepancies between financial system data and supporting records.
- Perform basic financial data checks, reconciliations, and validation activities.
- Work collaboratively with finance teams and external accountants to resolve issues.
- Understand and communicate the impact of system changes and data updates on financial reporting and operational processes.
- Multi-Company Support
- Support a portfolio of businesses and brands, each with unique operational requirements.
- Develop and maintain an understanding of each company's financial systems landscape and processes.
- Effectively manage competing priorities while ensuring service levels are maintained.
- Create and maintain clear documentation for supported businesses and processes.
- Promote consistent best practices while recognising and accommodating business-specific requirements.
EXPERIENCE
Essential Experience
- Experience in a finance, bookkeeping, accounting, finance administration, or financial systems environment.
- Practical experience using Xero.
- Experience providing customer support, helpdesk support, or systems support.
- Good understanding of accounting principles and business processes.
Desirable Experience
- Xero migration or implementation experience.
- Xero Advisor Certification.
- Experience supporting multiple Xero organisations.
- Bookkeeping and month-end processing experience.
- Experience with other financial systems and software integrations.
- Experience working within a helpdesk, service desk, or shared services environment.
- Experience documenting processes and creating user guides.
- Experience supporting non-finance users.
SKILLS / KNOWLEDGE
- Strong organisational skills with the ability to manage multiple priorities and stakeholders.
- Excellent problem-solving and investigative skills.
- Ability to work independently while recognising when escalation is required.
- Strong Microsoft Excel Sheets skills.
- Ability to analyse financial data and identify inconsistencies.
- Strong written and verbal communication skills.
- Ability to explain technical or financial concepts in a clear and understandable manner.
- ATTRIBUTES
- Highly organised with strong attention to detail and a methodical approach.
- Customer-focused with a genuine desire to help users and improve their experience.
- Excellent communication and relationship-building skills.
- Continuous learner with a willingness to adopt new systems and technologies.
- Coaching mindset, able to support users with varying levels of financial and technical knowledge.
- Commercially aware with an understanding of the importance of financial systems in business performance.
- Proactive in identifying issues and opportunities for improvement.
- Takes ownership and accountability, following tasks through to completion.
- Adaptable and resilient in a fast-paced, multi-business environment.
- Brand:
Neighbourly - GBR Shared Services
Financial Systems Support employer: Neighborly®
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our employees can thrive. With a strong focus on employee development and a commitment to delivering outstanding customer service, our team members enjoy opportunities for growth within a supportive culture that values collaboration and innovation. Located in East Herts, you will be part of a well-respected brand in the home services industry, contributing to meaningful transformations in customers' homes while enjoying the benefits of a family-oriented company.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Systems Support
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Neighborly®. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Neighborly®.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Neighborly®. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Financial Systems Support
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Neighborly® and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Neighborly® how you can be a team player!
How to prepare for a job interview at Neighborly®
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Neighborly®.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Neighborly®'s financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
