At a Glance
- Tasks: Support showroom operations, assist installation teams, and ensure exceptional customer experiences.
- Company: Join a leading home services company with a strong reputation for growth and development.
- Benefits: Competitive pay, hands-on experience, and opportunities for career advancement.
- Other info: Fast-paced team environment with opportunities to learn and grow.
- Why this job: Be part of transforming homes while gaining valuable skills in a dynamic environment.
- Qualifications: Full UK driving licence, basic DIY knowledge, and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
ABOUT US
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors Ltd is a highly recognised, established market leader in the kitchen makeover/refurbishment industry with a network of approximately 100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands.
REPORTING STRUCTURE
REPORTS TO: Retail & Operations Manager
DIRECT REPORTS: None
KEY RELATIONSHIPS: Showroom team, Brand Leader, Business Development Manager
PURPOSE OF THE ROLE
The Driver & Operations Assistant supports the day-to-day operations of our showroom and installation teams. This is a varied, hands-on role that combines driving, warehouse management, customer service, and installation support. You will be responsible for receiving and checking deliveries, transporting materials to customers' homes, assisting installation teams, and helping to ensure every customer receives an exceptional experience throughout their kitchen transformation journey. The successful candidate will enjoy working in a fast-paced environment, take pride in delivering excellent service, and be willing to support with general duties in the showroom if required.
KEY RESPONSIBILITIES
- Receiving goods against purchase orders, inspecting materials for any damage, and reporting issues promptly to facilitate timely reordering when required.
- Ensuring all products and ancillary items are accurately picked in line with each customer's survey specification and fitter's pack requirements.
- Loading and unloading materials into and from the delivery van and safely transporting them into customers' homes on the day of installation.
- Collecting and disposing of waste from completed installations.
- Putting out A-board signs and assisting with leafleting in and around the vicinity of the customers' premises.
- Collecting materials and sundries from wholesalers as required.
- Assisting fitter with fits e.g., lifting worktops, preparing doors with hinges and handles etc.
- Liaising with customers in their homes, supporting the installation process and ensuring a seamless and positive customer journey.
- Maintaining a clean and tidy work area by thoroughly cleaning customers’ kitchens following installation, including dust removal, waste disposal, and general housekeeping.
- Carrying out general showroom and warehouse duties as required, including stock checks, stock replenishment, and ensuring both the showroom and stockroom are maintained to a high standard.
- Working as a part of a small team, helping in all departments as business dictates.
- Manual handling, in line with manual handling guidelines.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous similar experience advantageous.
- Basic DIY knowledge and confidence using hand and power tools, such as screwdrivers and drills.
SKILLS / KNOWLEDGE:
- IT literate (Microsoft Office/CRM)
- Full UK Driving Licence with a clean driving record.
- Driving experience (ideally utilising a long wheelbase van)
- Excellent communication skills and customer service knowledge
- Ability to work independently, identify challenges and be solution focused.
Driver & Operations Assistant - East Herts employer: Neighborly®
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our employees can thrive. With a strong focus on employee development and a commitment to delivering outstanding customer service, our team members enjoy opportunities for growth within a supportive culture that values collaboration and innovation. Located in East Herts, you will be part of a well-respected brand in the home services industry, contributing to meaningful transformations in customers' homes while enjoying the benefits of a family-oriented company.
StudySmarter Expert Advice🤫
We think this is how you could land Driver & Operations Assistant - East Herts
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Neighborly®.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Neighborly®. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Driver & Operations Assistant - East Herts
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Neighborly®, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Neighborly® and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Neighborly®. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Neighborly®
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Neighborly®.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Neighborly®.
