At a Glance
- Tasks: Investigate and resolve drainage issues for customers at various sites.
- Company: Join DMD UK Drain Doctor, a leader in drainage solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Dynamic role with on-call duties and a chance to work outdoors.
- Why this job: Make a real difference by solving problems and helping customers.
- Qualifications: 2 years in drainage, plumbing knowledge preferred, and a clean driving license.
The predicted salary is between 30000 - 40000 £ per year.
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
- Liaise with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
- Use high-pressure water jetters, CCTV camera survey equipment and rods.
- Identify potential concerns and making recommendations to customers for additional work.
- Interpret and work with drainage drawings, operating independently in areas of expertise.
- Drive brand awareness through professional appearance, interactions and technical knowledge.
- Share knowledge and best practice with colleagues.
- Make recommendations to the Regional Development Managers to the success of the region.
- Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience/skills/knowledge:
- 2 years previous experience of working within the drainage sector.
- Ideally 1 year experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photos, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on your own and enjoy working outside.
- Motivated.
Drainage Engineer (Stoke) employer: Neighborly
At DMD UK Drain Doctor, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Our Drainage Engineers in Stoke benefit from comprehensive training opportunities, competitive remuneration, and the chance to engage directly with customers, ensuring a rewarding and impactful career in the drainage sector. With a commitment to employee development and a focus on maintaining a positive work environment, we empower our team to excel and make a difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Drainage Engineer (Stoke)
✨Tip Number 1
Get to know the company! Research DMD UK Drain Doctor and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be liaising with both commercial and domestic customers, think about how you can engage with them professionally. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your technical knowledge! Be prepared to discuss your experience with drainage systems, high-pressure water jetting, and any relevant certifications. This will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at DMD UK Drain Doctor.
We think you need these skills to ace Drainage Engineer (Stoke)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in the drainage sector. We want to see how your skills align with what we do, so don’t hold back on sharing specific examples of your work!
Be Customer-Focused:Since customer service is key for us, emphasise your ability to engage professionally with clients. Share any experiences where you’ve successfully resolved issues or provided solutions to customers.
Keep It Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Neighborly
✨Know Your Drainage Stuff
Make sure you brush up on your drainage knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. This will show that you're not just a candidate, but someone who understands the industry.
✨Customer Service is Key
Since this role involves liaising with customers, practice how you would engage with them professionally. Think of examples where you've provided excellent customer service in the past, and be ready to share those stories. It’s all about showing you can handle interactions with both domestic and commercial clients.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved issues in previous roles. The interviewers will want to see your thought process and how you approach challenges, so have a few examples ready that highlight your problem-solving abilities.
✨Dress the Part
First impressions matter! Make sure you present yourself well for the interview. A professional appearance not only reflects your respect for the company but also aligns with the brand's image. Plus, it sets the tone for how you’ll represent them in the field.
