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- Tasks: Investigate and resolve drainage issues for customers, ensuring top-notch service.
- Company: Join Neighborly, the world's largest home service company with a family business vibe.
- Benefits: Competitive salary, bonus scheme, company pension, and opportunities for overtime.
- Other info: Dynamic role with a focus on customer satisfaction and professional growth.
- Why this job: Make a real difference in people's homes while working outdoors and solving problems.
- Qualifications: 1 year of drainage experience and a full UK driving licence required.
The predicted salary is between 40000 - 45000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighborly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
- Liaise with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implement accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
Experience/skills/knowledge:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photos, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on your own and enjoy working outside.
- Motivated.
- Customer centric.
Job Type: Full-time
Pay: £40,000-£45,000 OTE
Additional pay: Bonus scheme
Benefits: Company pension
Schedule: Overtime, Weekend availability
Experience: Drainage: 1 year (preferred)
Licence/Certification: Driving Licence (required)
Work Location: On the road
Brand: DMD UK Drain Doctor
Drainage Engineer - Southampton (Hampshire) employer: Neighborly
Contact Detail:
Neighborly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Southampton (Hampshire)
✨Tip Number 1
Get to know the company! Research Neighborly and its brands like Drain Doctor. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Network, network, network! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for practical assessments. As a Drainage Engineer, you might face hands-on tests. Brush up on your skills with high-pressure water jetting and CCTV equipment to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Neighborly.
We think you need these skills to ace Drainage Engineer - Southampton (Hampshire)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in the drainage sector. We want to see how your skills align with what we do at Drain Doctor, so don’t hold back on sharing relevant examples!
Be Professional and Personable: Since customer service is key, let your personality shine through! Use a friendly tone in your application, and show us that you can engage with customers in a professional manner.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention your knowledge of plumbing principles and any relevant certifications, like high-pressure water jetting, to make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Drain Doctor!
How to prepare for a job interview at Neighborly
✨Know Your Drainage Stuff
Make sure you brush up on your drainage knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. This will show that you're not just interested in the job but also passionate about the field.
✨Customer Service is Key
Since this role involves liaising with customers, think of examples where you've provided excellent customer service in the past. Be ready to discuss how you would handle tricky situations or complaints, as demonstrating a positive, can-do attitude will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to talk about specific challenges you've faced in previous roles and how you resolved them. This could include diagnosing drainage issues or making recommendations for preventative maintenance. Highlighting your problem-solving abilities will align well with the expectations of the role.
✨Dress the Part
First impressions matter! Even though the job is hands-on, showing up in smart, professional attire can set a positive tone for the interview. It reflects your respect for the company and the role, and it helps convey that you take the opportunity seriously.