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- Tasks: Investigate and resolve drainage issues for customers, ensuring top-notch service.
- Company: Join the world’s largest home service company with a strong reputation.
- Benefits: Competitive salary, bonus scheme, company pension, and opportunities for overtime.
- Other info: Dynamic role with potential for growth and learning in a supportive environment.
- Why this job: Make a real difference in people's homes while working outdoors.
- Qualifications: 1 year experience in drainage, full UK driving licence, and good communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighborly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
Responsibilities:
- Attend domestic and commercial sites and investigate wastewater works, instigating and resolving issues for customers, along with making appropriate recommendations.
- Liaise with commercial and domestic customers on site.
- Engage with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implement accordingly, which may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
Experience/Skills/Knowledge:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photos, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on your own and enjoy working outside.
- Motivated.
- Customer centric.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Additional pay: Bonus scheme
Benefits: Company pension
Schedule: Overtime, Weekend availability
Experience: Drainage: 1 year (preferred)
Licence/Certification: Driving Licence (required)
Work Location: On the road
Brand: DMD UK Drain Doctor
Drainage Engineer - Portsmouth employer: Neighborly
Contact Detail:
Neighborly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Neighborly and its brands like Drain Doctor. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Network, network, network! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for practical assessments! As a Drainage Engineer, you might face hands-on tests. Brush up on your skills with high-pressure water jetting and CCTV equipment to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Neighborly.
We think you need these skills to ace Drainage Engineer - Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Drainage Engineer role. Highlight any relevant experience in drainage or plumbing, and don’t forget to mention your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Drain Doctor. Share specific examples of your past experiences that relate to the job description, and show us your positive, can-do attitude.
Show Off Your Skills: Don’t hold back on showcasing your skills! If you have certifications like HPWJ or a CSCS card, make sure they’re front and centre. We love candidates who are proactive and ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Neighborly
✨Know Your Stuff
Make sure you brush up on your drainage knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Customer Service is Key
Since this role involves liaising with customers, think about how you can demonstrate your customer service skills. Prepare examples of how you've successfully engaged with clients in the past, especially in challenging situations. A positive, can-do attitude goes a long way!
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved issues. Think about times when you had to investigate a problem on-site and how you approached it. This will highlight your ability to think on your feet and tackle challenges head-on.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally for the interview. A neat appearance not only reflects well on you but also aligns with the brand's emphasis on professionalism. It shows that you take the role seriously and are ready to represent the company well.