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- Tasks: Investigate and resolve drainage issues for customers at various sites.
- Company: Join DMD UK Drain Doctor, a leader in drainage solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Work outdoors, be part of a supportive team, and develop your skills.
- Why this job: Make a real difference by solving problems and helping customers.
- Qualifications: 1 year of drainage experience and a clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
Liaise with commercial and domestic customers on site. Customer service – engaging with customers in a professional manner.
Investigate and diagnose issues via site surveys. Advise customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
Use high-pressure water jetters, CCTV camera survey equipment and rods. Identify potential concerns and making recommendations to customers for additional work. Interpret and work with drainage drawings, operating independently in areas of expertise.
Drive brand awareness through professional appearance, interactions and technical knowledge. Share knowledge and best practice with colleagues. Make recommendations to the Regional Development Managers to the success of the region. Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience/skills/knowledge:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photos, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on your own and enjoy working outside.
- Motivated.
- Customer centric.
Drainage Engineer - Liverpool employer: Neighborly
Contact Detail:
Neighborly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Liverpool
✨Tip Number 1
Get to know the company! Research DMD UK Drain Doctor and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with customers on-site, think about how you can communicate effectively and professionally. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you've diagnosed and resolved issues. Use specific examples to demonstrate your ability to think on your feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at DMD UK Drain Doctor.
We think you need these skills to ace Drainage Engineer - Liverpool
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in the drainage sector. We want to see how your skills align with what we do, so don’t hold back on sharing relevant examples from your past roles!
Tailor Your Application: Take a moment to customise your application for the Drainage Engineer role. Use keywords from the job description and demonstrate how your background fits the specific responsibilities and characteristics we’re looking for.
Be Professional and Personable: Since customer service is key in this role, let your personality shine through! Write in a friendly yet professional tone, showing us that you can engage with customers effectively while maintaining a high standard of service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Neighborly
✨Know Your Drainage Stuff
Make sure you brush up on your drainage knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role involves liaising with customers, think about how you can demonstrate your customer service skills. Prepare examples of how you've engaged with clients in the past, resolved their issues, or provided recommendations. This will highlight your ability to communicate effectively and professionally.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved issues in previous roles. Think about how you approached the problem, what steps you took, and the outcome. This will showcase your analytical skills and your proactive approach to challenges.
✨Dress the Part
First impressions matter! Make sure you present yourself well for the interview. Dress professionally and ensure you look tidy. This not only reflects your respect for the interviewers but also aligns with the brand's image of professionalism and expertise.