Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and resolve drainage issues for homes and businesses while providing top-notch customer service.
- Company: Join Neighborly, the world's largest home service company with a strong growth mindset.
- Benefits: Competitive pay, flexible hours, and opportunities for professional development.
- Other info: Dynamic team environment with a focus on learning and growth.
- Why this job: Make a real difference in people's lives by solving their drainage problems.
- Qualifications: 1 year of drainage experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff.
Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighborly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
PURPOSE OF THE ROLE
The Drainage Engineer is responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
KEY RESPONSIBILITIES
- Liaising with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigating and diagnosing issues via site surveys.
- Advising customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience of plumbing.
- Technical expertise of drainage and related functions.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder preferred.
- Able to use a mobile telephone (calls, photos, email and CRM Application etc.).
SKILLS / KNOWLEDGE:
- Background in drainage engineering.
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work to an on-call rota providing a 24 hr service.
BEHAVIOURS
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on their own and enjoy working outside.
- Motivated.
- Customer centric.
INCLUSIVITY STATEMENT
Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Drainage Engineer - Guildford employer: Neighborly
Contact Detail:
Neighborly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drain Doctor and Neighbourly. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in drainage engineering.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've tackled drainage issues in the past. Highlighting your technical expertise and problem-solving abilities will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Drain Doctor team!
We think you need these skills to ace Drainage Engineer - Guildford
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in the drainage sector. We want to see how your skills align with what we do at Drain Doctor, so don’t hold back on sharing relevant examples!
Tailor Your Application: Take a moment to tailor your application specifically for the Drainage Engineer role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our team.
Be Professional: Since customer service is key in this role, let your professionalism shine through in your written application. A well-structured and clear application will give us a great first impression of your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Neighborly
✨Know Your Drainage Stuff
Make sure you brush up on your drainage engineering knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. This will show that you're not just interested in the role but also have the technical expertise to back it up.
✨Customer Service is Key
Since this role involves liaising with customers, practice how you would engage with them professionally. Think of examples where you've provided excellent customer service in the past. Being able to communicate effectively and solve problems on the spot will definitely impress your interviewers.
✨Safety First!
Understand the importance of health and safety regulations in the drainage sector. Be prepared to discuss how you would adhere to project-specific risk assessments and method statements. Showing that you prioritise safety will demonstrate your professionalism and reliability.
✨Show Your Can-Do Attitude
Bring a positive, can-do attitude to the interview. Share examples of how you've tackled challenges in previous roles and how you enjoy working both independently and as part of a team. This will highlight your motivation and willingness to learn, which are crucial traits for a Drainage Engineer.