At a Glance
- Tasks: Drive growth and support franchisees to achieve their business goals.
- Company: Join a leading home services company with a strong commitment to franchisee success.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping franchisees thrive in their businesses.
- Qualifications: Experience in business development and strong analytical skills required.
The predicted salary is between 45000 - 50000 € per year.
BASELINE INFORMATION
- JOB TYPE: Field-Based, Permanent
- OPERATING LOCATION: Northern England
- SALARY: £45,000-£50,000 (Depending on experience)
- HOURS: 40 Hours per week
- REPORTING TO: Managing Director/Brand Leader
ABOUT US
Neighborly began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector. Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.
Brand Info:
Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire.
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
PURPOSE OF THE ROLE
As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
KEY OUTCOMES
- Profitable, high-performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision-making
KEY RESPONSIBILITIES
Franchise Performance & Growth
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision-making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in-house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within the franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within the region
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across the franchise network
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data-led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
Any other reasonable duty that falls within your capabilities.
EXPERIENCE/SKILLS/KNOWLEDGE
Experience:
- Proven experience in Business Development, Sales or Commercial Leadership
- Strong background in business planning, data analysis and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross-functionally (Marketing, Finance, Operations)
- Right to work in the UK with a full UK driving licence
- Experience working within a franchise environment (desirable)
Skills/Competencies:
- Strategic thinker with strong commercial judgement
- Analytical, influencer and negotiator
- Strong problem-solver who acts quickly and decisively
- Able to manage multiple priorities in a fast-paced environment
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Business Development Manager employer: Neighborly
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Business Development Manager in Northern England, you will benefit from competitive salary packages, comprehensive training, and ample opportunities for professional growth within our expanding franchise network. Join us to make a meaningful impact while enjoying the support of a dedicated team committed to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its franchisees. Understand their business model and think about how you can contribute to their growth. Tailor your answers to show you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Development Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Manager role. Highlight your experience in business planning, data analysis, and performance management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Neighbourly and how you can contribute to our growth. Be sure to mention any relevant experience in franchise environments.
Showcase Your Achievements:When detailing your work history, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you've driven growth and improved performance in previous roles. We love data-driven insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Neighborly
✨Know Your Numbers
As a Business Development Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) and be ready to discuss how you've used data analysis to drive growth in previous roles.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking skills. Think about times when you’ve developed business plans or identified opportunities for improvement. Be ready to explain your thought process and the outcomes of your decisions.
✨Build Rapport with Franchisees
Since this role involves working closely with Franchise Business Owners, practice how you would build relationships. Share experiences where you’ve successfully partnered with others to achieve common goals, and emphasise your coaching and mentoring abilities.
✨Demonstrate Adaptability
The ability to manage multiple priorities in a fast-paced environment is crucial. Prepare to discuss situations where you’ve had to adapt quickly to changing circumstances, and how you maintained focus on achieving targets despite challenges.
