At a Glance
- Tasks: Engage with customers and convert enquiries into bookings while coordinating top-tier engineers.
- Company: Join Pimlico Plumbers, London's largest independent servicing company with a vibrant culture.
- Benefits: Enjoy competitive pay, fun incentives, and opportunities for career growth in a dynamic environment.
- Other info: Flexible shifts available, including weekends, in a fast-paced call centre.
- Why this job: Make a real impact by delivering exceptional customer service and driving sales.
- Qualifications: Proven sales and customer service experience, with strong communication skills.
The predicted salary is between 29250 - 35750 £ per year.
At Pimlico Plumbers, we’re not just London’s largest independent servicing and maintenance company, we’re also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.
The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client’s properties and is key to excellent service management.
Experience: We are looking for someone with a proven track record of driving sales and meeting targets in a customer-centric environment; at least 1 year’s experience of Sales and Customer Service. You will also demonstrate the ability to convert enquiries into successful bookings through strategic engagement and persuasive communication skills.
Key Responsibilities:
- Engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross-sell services that meet the customers’ requirements.
- Communicate effectively with franchisees, ensuring they are briefed in readiness for customer visits.
- Record bookings accurately on our bespoke CRM to ensure franchisees have clear guidance in relation to the customer’s issue.
- Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
What You Will Bring:
- Good communication skills, essential for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high-energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Clear understanding of first-class service and understanding the importance of customer engagement.
- Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
- Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
- Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
- Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Shifts Available: 8-hour shifts between the hours of 7am - 7pm. Mandatory alternate weekend work required. 8-hour shifts between the hours of 12:30pm - 10:30pm. Mandatory alternate weekend work required.
Supplemental Pay: Various fun incentives based on sales performance.
Booking Coordinator employer: Neighborly
Join Neighborly, a market-leading home service company with over 40 years of experience and a strong presence in the UK. As an Internal Recruiter, you'll thrive in a supportive and collaborative HR team, where your contributions will directly influence recruitment processes and enhance employee experiences. With a commitment to growth and innovation, Neighborly offers excellent benefits, including a company pension, life insurance, and access to an on-site gym, making it an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neighborly. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neighborly before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Booking Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neighborly:Your cover letter is your chance to shine! Tell us why you want to work at Neighborly specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neighborly!
How to prepare for a job interview at Neighborly
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
