At a Glance
- Tasks: Provide essential IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join a family-owned lighting supplier with over 40 years of industry experience.
- Benefits: Enjoy training programmes, career development, and a supportive work culture.
- Other info: Work in a state-of-the-art facility with opportunities for growth and creativity.
- Why this job: Make a real impact in the entertainment industry while developing your IT skills.
- Qualifications: A qualification in IT or related field, plus experience in 1st/2nd line support.
The predicted salary is between 31500 - 38500 £ per year.
- Description
- What makes Neg Earth different and what we can offer you
Founded in 1983 by Dave & Pip Ridgway, Neg Earth Lights is a family-owned lighting and rigging equipment supplier for the entertainment industry.
We are based at our purpose-built state-of-the-art facilities in Park Royal, London.
Every day is different and brings new and exciting challenges.
We have a commitment to a sustainable live events and touring industry, one that sparks real emotions and long-lasting memories whilst creating a sense of belonging for our team.
With over 40 years' experience of investing in the latest equipment, in our people, and in our relationships, we encourage ingenuity, creativity, and the exploration of new ways to collaborate.
From concept to delivery, our team wear our reputation for innovation, quality, and reliability as a badge of honour.
We seek to invest in the latest and best equipment and ensure everything, from flight cases to truss is maintained to the highest standard.
We are forward thinking and flexible, making the complex, simple and the simple, exceptional.
No matter the size or scale of the project we take pride in our consistency and customer focused approach.
For us, your training and development takes centre stage, from your first day to your last we will encourage and support you throughout your career development.
Our NELL Academy training programmes support your wellbeing and ensure you have the skills and knowledge to excel in your role.
Our Leadership programmes enable our managers to help you succeed and our competencies guide your development and realise your full potential.
We create an inspirational environment rewarding employees for their hard work.
With us, everything is possible, and we strive to ensure every member of our team can take pride in their delivery of projects and promoting creative solutions.
About You & the Role
We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team at Neg Earth Lights.
This is an on-site role requiring you to be in the office Monday- Friday.
You will provide essential technical support across our warehouse and office.
Key Responsibilities
1st line Support
- Act as the first point of contact for all IT Support Requests.
- Reset passwords and unlock user accounts.
- Install, configure and support user accounts in Active Directory and Microsoft Entra ID
- Maintain 365 environments (Exchange, Share Point, Entra ID)
- Assist with the onboarding and maintenance of user accounts, permissions, and decommissions.
- Support warehouse specific devices and a variety of printers such as plotters, label printers, Officejet printers etc.
- Log, track, and update all support tickets accurately within the service desk system, ensuring timely resolution.
- Escalate complex technical issues to line manager.
- Supporting the 3CX telephony platform.
- Supporting the company’s Uni Fi network across the warehouse and office.
2nd Line Support
• Support networking issues including
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi
- Troubleshoot hardware, software and network issues for the warehouse, office and remote-based users.
- Support device deployment via Intune for a range of OS such as mac OS, i OS, Android and Windows devices.
- Conduct regular system updates and patches to ensure optimal performance and security of user devices.
- Assist with server administration and system maintenance.
- Create and maintain technical documentation and knowledge base articles.
Standard Companywide Responsibilities
- Any other duties as required / authorised by your Line Manager / Line Management reporting line.
- Comply with all Health and Safety requirements.
- Comply with all Policies and Procedures.
- Ensuring that work areas are kept in a clean and tidy manner at all times.
Requirements
- Your Skills, Qualifications and Experience
- A qualification in computer science, information technology, or a related field, or equivalent work experience.
- Proven experience in a 1st or 2nd line IT support role is preferred.
- Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory.
- Excellent communication skills and a proactive attitude.
- Ability to work in a dynamic environment.
- Strong problem-solving skills and the ability to investigate issues logically from start to finish.
IT Analyst employer: Neg Earth Lights
Neg Earth Lights is an exceptional employer, offering a dynamic work environment in the heart of Greater London where creativity and technical expertise thrive. With a strong commitment to employee development, the company provides ample training opportunities, fostering growth and ensuring that team members are equipped with the skills needed for success in the fast-paced world of live events. Join us to be part of a supportive culture that values communication, attention to detail, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Neg Earth Lights values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Neg Earth Lights might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Neg Earth Lights!
✨Direct Apply to Neg Earth Lights
Let's not forget to apply directly through the Neg Earth Lights website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Neg Earth Lights.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Neg Earth Lights. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Neg Earth Lights
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
