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For Companies At a Glance
- Tasks: Lead and develop a sustainable IT department while managing hardware and software support.
- Company: Join Neg Earth Lights, a forward-thinking company focused on sustainable IT solutions.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a real impact in IT management and support innovative projects.
- Qualifications: 4+ years in IT support, strong networking, and server management skills required.
The predicted salary is between 45000 - 55000 ÂŁ per year.
About You & the Role
Neg Earth Lights is offering an exciting opportunity for a hands‑on IT Manager to maintain and develop a sustainable IT department, introducing new management tools, policies and procedures, becoming a core component in the development of the company’s IT and Networking infrastructure over the next three years. The successful candidate will be expected to have at least 4 years’ experience working in an IT support service environment with specific demonstrable skills related to networking and server management, with an emphasis on ensuring quality delivery from 3rd‑party partners and providing holistic support for the business IT systems and project delivery.
The candidate will require extensive hands‑on experience in supporting a varying suite of hardware and software, including, but not exhaustive, Office 365, Hybrid Active Directory, Exchange and SharePoint. This role requires an IT professional with an eye for detail and the ability to accurately document their work to display progress in a defined way within a cross‑functional team. The role requires that the candidate be able to communicate effectively with colleagues who do not possess an IT background whilst having a demonstrable track record of working with stakeholders of all levels.
A critical element of the role is to work directly with users to resolve desktop issues through all levels of the IT support framework (Tier 1 upwards), 3rd‑party managed service provider capability is deployed across the business subjectively. Consideration will be given to remote working; this is defined by on‑site demands and is not a guaranteed benefit.
Responsibilities
- Business‑wide IT support through all tiers of support working closely with the IT Analyst.
- Efficiently manage escalated MSP tickets.
- Physical Server Management, VM management and Server Replication.
- Day‑to‑day management of hardware and software including rollout and replacement relating to end‑users.
- User account and identity management.
- Cyber Security Management.
- Configure and Manage IT security training.
- Develop and maintain monitoring tools for infrastructure performance, including networking, servers and security and provide regular reporting of performance.
- Audit, management and procurement of IT assets.
- Assist in maintaining and managing the IT disaster recovery planning, ensuring a strong and flexible security posture adhering to best practice.
- Any other duties as required / authorized by your Line Manager / Line Management reporting line.
- Lead IT related projects.
- Work in collaboration with systems‑based projects where cross function exists.
Companywide Responsibilities
- Comply with all Health and Safety requirements.
- Comply with all company policies and procedures.
- Comply with a tidy workspace policy.
Skills, Qualifications and Experience
Essential Skills
- Demonstrable experience of hybrid Active Directory configuration and management.
- Demonstrable experience of Microsoft Intune deployment and administration.
- Demonstrable experience of managing, configuring and supporting Windows and Apple technology.
- Demonstrable experience of achieving Cyber Essentials + accreditation.
- Experience of Sophos suite or similar.
- Experience of developing and administering SharePoint sites.
- Demonstrable experience of VEEAM backup and replication configuration/administration.
- Experience of configuring and administering VOIP phone systems.
- Demonstrable experience of On‑Prem server and switch configuration/management, VMWare.
- Solid working knowledge of GDPR and its application within the IT remit.
- Experience/knowledge of Firewalls and VPNs with a focus on Watchguard technology being desirable.
- Ability to work under pressure and to tight deadlines whilst demonstrating resilience, flexibility and ability to maintain a positive professional service delivery attitude.
- Evidence of working independently and successfully in the face of significant challenges.
- The business is a 7‑day operation. The availability to work paid or TOIL overtime on occasion is a requirement, this includes on‑call availability as required to manage any interruption to business operations. (Not including annual leave period)
Desirable
- Experience with Power Apps.
- Experience with KnowB4 IT Training.
- Project Management qualification – Agile preferred.
- Professional IT Support/Management qualifications.
IT Manager (12 Month Fixed Term Contract) employer: Neg Earth Lights Ltd
Contact Detail:
Neg Earth Lights Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager (12 Month Fixed Term Contract)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend industry events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that IT Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with tools like Office 365 and Active Directory. We want them to see how your expertise can directly benefit their IT department.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of cyber security and server management. We need to demonstrate that we can handle the challenges of the role and keep the company’s IT systems running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Manager position!
We think you need these skills to ace IT Manager (12 Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Manager role. Highlight your experience with hybrid Active Directory, Microsoft Intune, and any relevant project management skills. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Provide examples of how you've managed servers, supported users, or improved IT processes. This helps us see your hands-on experience in action.
Communicate Clearly: Remember, you’ll be working with colleagues who might not have an IT background. Use clear, jargon-free language in your application to demonstrate your ability to communicate effectively across teams. We love a candidate who can bridge that gap!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Neg Earth Lights Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hybrid Active Directory, Microsoft Intune, and the Sophos suite. Be ready to discuss your hands-on experience with these technologies, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Communication Skills
Since you'll be working with colleagues who may not have an IT background, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical stakeholders in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved desktop issues or managed escalated tickets. Be ready to walk through your thought process and the steps you took to ensure a smooth resolution.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage IT projects and collaborate with cross-functional teams. Prepare scenarios where you've led IT-related projects or worked under pressure, highlighting your resilience and flexibility.