SolarWinds Developer in London

Job Title: SolarWinds Developer (L3 / SME)

Experience: 8+ Years
Shift: UK Working Hours (Night Shift – India)
Location: India (Remote / Hybrid / Onsite – as applicable)
Domain: Network & Infrastructure Monitoring / Observability

Role Overview

We are seeking an experienced SolarWinds Developer / SME to design, customize, and support enterprise-scale monitoring solutions using the SolarWinds Orion Platform . The role involves advanced customization, automation, integration, and L3-level troubleshooting , while providing support aligned to UK business hours .

The engineer will work closely with NOC, Network, Security, and Application teams to ensure proactive monitoring, high availability, and SLA adherence.

Key Responsibilities

SolarWinds Development & Customization

• Design, develop, and maintain SolarWinds solutions using the Orion Platform .

• Develop and customize:

  • Custom Pollers

  • Alerts and Alert Actions

  • Dashboards, Widgets, and Views

  • Reports (SWQL-based)

• Create advanced SWQL queries for custom reporting and performance analytics.

Monitoring & Observability

• Implement and support monitoring for:

  • Network devices (Routers, Switches, Firewalls)

  • Servers (Windows/Linux)

  • Applications, databases, and cloud workloads

• Tune thresholds, suppress noise, and implement alert correlation to reduce false positives.

• Ensure proactive detection of performance degradation and service-impacting events.

Integration & Automation

• Integrate SolarWinds with:

  • ITSM tools (ServiceNow, Remedy, Jira)

  • SIEM platforms

  • Email, ticketing, and webhook-based notification systems

• Automate routine monitoring tasks using:

  • PowerShell

  • Python

  • REST APIs

• Support CI/CD-driven monitoring enhancements where applicable.

L3 Support & Incident Management

• Provide L3-level escalation support for SolarWinds-related issues.

• Perform root cause analysis for monitoring failures, data gaps, polling issues, and performance anomalies.

• Support platform upgrades, hotfixes, and patching activities.

• Maintain high availability, backups, and disaster recovery for SolarWinds environments.

Platform Administration & Optimization

• Manage SolarWinds components including:

  • NPM, SAM, NTA, DPA, VMAN, IPAM, UDT (as applicable)

• Optimize polling engines, databases, and platform performance.

• Troubleshoot SQL Server backend issues related to SolarWinds databases.

Documentation & Knowledge Management

• Create and maintain:

  • Design documents

  • SOPs and runbooks

  • Known error databases and troubleshooting guides

• Provide mentoring and technical guidance to L1/L2 monitoring teams.

Mandatory Technical Skills

SolarWinds Expertise

• Strong hands-on experience with:

  • SolarWinds Orion Platform

  • NPM, SAM, NTA, IPAM, DPA (any combination)

• Expertise in:

  • Custom Pollers

  • SWQL

  • Advanced Alerts & Dashboards

  • Performance tuning and capacity planning

Scripting & Automation

• Proficiency in PowerShell and/or Python

• Experience working with SolarWinds REST APIs

Infrastructure & Networking

• Strong understanding of:

  • TCP/IP, SNMP, WMI

  • Network devices (Cisco, Juniper, Palo Alto, etc.)

  • Windows & Linux systems

Database & OS

• Good knowledge of Microsoft SQL Server (SolarWinds backend)

• Working knowledge of Windows Server administration

Preferred / Good-to-Have Skills

• Experience supporting UK or European customers

• Exposure to:

  • Cloud monitoring (AWS, Azure, GCP)

  • ITIL processes (Incident, Problem, Change)

  • SIEM and log management tools

• SolarWinds certifications (SCP, SAM, NPM) – Added Advantage

Soft Skills & Behavioral Competencies

• Excellent written and verbal communication skills

• Ability to work independently during night shifts

• Strong analytical and problem-solving skills

• Customer-focused approach with ownership mindset

• Ability to handle high-pressure production incidents

Education

• Bachelor\’s degree in Computer Science, IT, Engineering, or equivalent experience

Working Conditions

• UK Working Hours (Night Shift – India)

• On-call support may be required during critical incidents or maintenance windows