Network Engineer - L1 Support - Oxford

Job title: Network Engineer - L1 Support
Location: First 6 Month is Oxford then resource needs to move to Somerset until project end date. Note Somerset is a factory
Duration: 12 months fixed term employment (with possible extension)
Experience: 5 -8 Years
Work model: All 5 days per week from client location and occasional support during weekends whenever required
No. of positions: 3
Job Summary
We are looking for a proactive and technically skilled Network Engineer (L1) to provide operational support for enterprise network infrastructure, including routing, switching, wireless, SD-WAN, and network security technologies. The role involves monitoring network health, handling incidents, troubleshooting connectivity issues, supporting implementations, and escalating complex issues to L2/L3 teams when required.
The ideal candidate should have hands-on experience with Cisco networking technologies, WLAN environments, firewalls, and network monitoring tools while working within an ITIL-driven support environment.
Key Responsibilities
Network Operations & Support
Monitor and support enterprise LAN, WAN, Wireless, and SD-WAN environments.
Perform basic configuration, troubleshooting, and maintenance of Cisco routers and switches.
Support Layer 2 and Layer 3 technologies including:
VLANs
STP/RSTP
Trunking
EtherChannel
OSPF
EIGRP
BGP (basic support)
Carry out switch port configurations, VLAN assignments, and connectivity troubleshooting.
Assist in network device installation, upgrades, and configuration changes.
Wireless & SD-WAN Support
Support Cisco Wireless infrastructure and Cisco WLC 9800 controllers.
Monitor and troubleshoot...