Business Support Manager in Manchester

About Neemar Search

Neemar Search is an Executive Search and Interim Management consultancy specialising exclusively in the social housing sector. Our purpose is simple: to connect outstanding leaders with organisations that make a difference to communities across the UK. Following significant growth since our launch in 2023, we're now looking for an exceptional Business Support Manager to become the operational engine of our business. This is a pivotal role, supporting the leadership team across finance, people, CRM, systems and business operations to ensure the business runs efficiently and continues to scale.

The Role

The Business Support Manager is responsible for the smooth day-to-day operation of Neemar Search. Working closely with the People and Operations Director and the leadership team, you'll own many of the processes that keep the business running, from payroll and finance through to employee onboarding, CRM management and operational reporting. This is a hands-on role suited to someone who enjoys variety, thrives on organisation and takes pride in making businesses operate more effectively.

Key Responsibilities

• Financial Management
  • Take ownership of the financial administration of the business, ensuring accuracy, compliance and timely reporting.
  • Responsibilities include:
  • Processing weekly and monthly payroll, including commissions, bonuses, pensions and statutory payments.
  • Maintaining payroll records and ensuring compliance with HMRC requirements.
  • Raising client invoices and managing purchase invoices.
  • Monitoring aged debt and supporting credit control.
  • Reconciling bank accounts and financial transactions.
  • Preparing VAT information for submission.
  • Supporting monthly management accounts and year-end processes with external accountants.
  • Processing expenses and company credit cards.
  • Producing weekly finance reports and cashflow updates.
• CRM & Systems Management
  • Become the internal owner of Salesforce/Seven20 and ensure the quality of our business data.
  • Responsibilities include:
  • Owning and maintaining our CRM platform.
  • Auditing company and candidate data to ensure accuracy.
  • Producing business dashboards and reports.
  • Monitoring CRM adoption across the business.
  • Training colleagues on best practice.
  • Identifying opportunities to automate manual processes.
  • Working with marketing to segment databases and support campaigns.
  • Supporting the implementation of new technologies and AI tools.
• People & Business Operations
  • Deliver an exceptional employee experience whilst ensuring the office operates efficiently.
  • Responsibilities include:
  • Managing all employee onboarding and induction.
  • Preparing contracts and employment documentation.
  • Maintaining HR records and personnel files.
  • Coordinating probation reviews.
  • Managing annual leave records.
  • Supporting recruitment administration.
  • Organising internal training and development.
  • Managing office facilities and suppliers.
  • Coordinating IT equipment, laptops and mobile phones.
  • Maintaining office supplies and facilities.
  • Supporting compliance and policy updates.
• Strategic Support
  • Provide operational support that enables the leadership team to focus on growing the business.
  • Responsibilities include:
  • Coordinating leadership meetings and annual planning days.
  • Preparing board reports and presentations.
  • Tracking actions arising from leadership meetings.
  • Supporting strategic projects across the business.
  • Producing business insights and operational reports.

Skills & Experience

Essential

• Experience in an Operations, Office Manager, Business Support or Practice Manager role.
• Payroll and finance administration experience.
• Experience supporting HR or People administration.
• Excellent organisational and project management skills.
• High attention to detail.
• Strong Microsoft Office skills, particularly Excel.
• Experience using CRM systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• A proactive and solutions-focused mindset.

Desirable

• Recruitment or professional services experience.
• Xero experience.
• Salesforce, Seven20 or similar CRM experience.
• Knowledge of employment legislation.
• Experience supporting senior leadership teams.
• Experience implementing operational improvements.

If you are interested in this opportunity, please do apply to the advert or contact Lisa Marshall for more information.