Junior Sales Associate in London

Role Overview:
As a Junior Sales Associate at Needle & Thread, you will represent the brand on the shop floor, delivering a high standard of customer service while supporting the achievement of sales targets. With a genuine enthusiasm for fashion, a keen eye for detail, and a personable approach, you will help create a memorable and engaging in‑store experience.
Key Responsibilities
Customer Experience
Deliver attentive and personalised service by identifying and responding to each client’s needs in line with standards expected at a Flagship Boutique.
Build lasting relationships with customers through thoughtful styling advice and follow‑up communication.
Sales performance
Support the team in achieving individual and store sales goals.
Contribute to sales by introducing customers to new collections and sharing the story behind the brand.
Brand Representation
Act as an ambassador for Needle & Thread, reflecting the brand’s aesthetic and values. Maintain a strong understanding of collections, fabrics, and fit to confidently assist customers.
Store Operations
Help maintain a clean, organised, and visually appealing sales floor.
Occasionally assist with deliveries, stock replenishment, and general stockroom organisation.
Occasionally support inventory control and loss prevention procedures.
Team Collaboration
Work collaboratively with colleagues to ensure a smooth and enjoyable customer journey.
Take part in team briefings, product training, and feedback sessions.
Experience
Previous retail or customer‑facing experience is advantageous.
A genuine interest in fashion and retail and awareness of current trends.
Strong communication and interpersonal skills.
Ability to multitask and work effectively in a fast‑paced setting.
Strong interest in brand is also preferred.
Must be fully flexible 7 days a week including weekends for varying shifts.
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