At a Glance
- Tasks: Support projects and end users while gaining valuable experience in a dynamic team.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Other info: Inclusive workplace with excellent training and growth opportunities.
- Why this job: Make an impact in public services while developing your career in a supportive environment.
- Qualifications: Helpdesk experience and strong communication skills are a plus.
The predicted salary is between 40500 - 49500 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more at www. necsws. com
Job Description
The role will be based in Worcester office, working Monday to Friday and will report to the Project Management Team and the Service Delivery Team within the Health business area.
This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the others.
NEC is cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.
Responsibilities
- Working as part of a small team and providing support to the projects and implementation team and the service delivery team.
- General administration tasks to support the team I. e., collecting information from clients, creating user login accounts, and disseminating these out to end users.
- Assisting with producing training materials.
- Supporting with weekly reports and project tasks.
- Adherence to Governance processes when completing daily duties.
- Maintaining end-user support channels.
- Provide support to end users.
- Key opportunities
- Ensure company policies and procedures such are understood and adhered to.
- A chance to become a well-rounded member of the team.
- You will be given the necessary training and development to distinguish yourself early in your career with NEC.
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation.
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees.
Qualifications
- Experience Implementing or Training on Software Solutions
- Helpdesk Experience would be desirable
- Ability to use the Microsoft Office product suite.
- Experience with Data Entry
- Excellent interpersonal, communication and organisational skills.
- Ability to work as part of a team or independently using own initiative.
- Structured & proactive approach with an attention to detail.
- Good numeracy and written communication skills.
- Ability to learn new skills quickly
- Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme.
- When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to Linked In Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
- OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation).
While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more.
We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.
The more we do, the more our customers can do for others.
And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Helpdesk Support Consultant in Worcester employer: NECSWS
NEC Software Solutions is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Senior Power BI Engineer will directly impact decision-making and product functionality. With a strong emphasis on employee growth, we offer continuous learning opportunities and support for professional development, all while being part of a dynamic team in a location that champions technological advancement and data governance.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Consultant in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NECSWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NECSWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Support Consultant in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NECSWS:Your cover letter is your chance to shine! Tell us why you want to work at NECSWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NECSWS!
How to prepare for a job interview at NECSWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
