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- Tasks: Support the Discretionary Assistance Fund by processing applications and conducting eligibility checks.
- Company: Leading software solutions provider with a focus on customer care.
- Benefits: Private medical cover, generous leave, and a great pension scheme.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Be the first point of contact and make a difference in your community.
- Qualifications: Strong communication skills in both English and Welsh.
The predicted salary is between 25000 - 30000 £ per year.
A leading software solutions provider is seeking a dedicated professional to support the Discretionary Assistance Fund (DAF) delivery in Wrexham, UK. This role involves being the first point of contact for applicants, processing grant applications, and conducting eligibility checks in both English and Welsh.
The ideal candidate should possess strong communication skills and thrive in a fast-paced environment.
You will also benefit from a comprehensive package including private medical cover, generous leave, and a favorable pension scheme.
Welsh-Speaking Customer Care Advisor employer: NECSWS
Contact Detail:
NECSWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh-Speaking Customer Care Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Welsh! Since this role requires bilingual communication, brush up on your Welsh skills. It’ll not only boost your confidence but also impress the hiring managers when you demonstrate your language abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Welsh-Speaking Customer Care Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires Welsh and English, make sure to highlight your language proficiency in both languages. We want to see how you can communicate effectively with our diverse applicants!
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when candidates customise their applications to reflect the job description. Mention your experience with grant applications or customer care to stand out!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon that might confuse us.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at NECSWS
✨Brush Up on Your Welsh
Since this role requires communication in both English and Welsh, make sure to practice your Welsh language skills. Familiarise yourself with common phrases and terminology related to customer care and grant applications to show your fluency and confidence.
✨Know the Discretionary Assistance Fund
Research the Discretionary Assistance Fund (DAF) thoroughly. Understand its purpose, how it operates, and the types of support it offers. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication skills. Think of situations where you successfully resolved customer issues or handled difficult conversations. Be ready to discuss these experiences during the interview to illustrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.