At a Glance
- Tasks: Provide expert technical support on Geospatial products and enhance service delivery.
- Company: Join NEC Software Solutions, a leader in innovative tech solutions.
- Benefits: Enjoy 25 days holiday, life assurance, pension plan, and access to LinkedIn Learning.
- Other info: Flexible work environment with opportunities for professional growth.
- Why this job: Make a real impact while working with cutting-edge Geospatial technologies.
- Qualifications: Degree in Geospatial or related field, with customer support experience.
The predicted salary is between 35000 - 45000 £ per year.
The Technical Services Engineer is responsible for providing expert technical support on Geospatial products to our customers. This will also include providing maintenance, and the continuous improvement of products, systems, and services to ensure optimal performance, reliability, and customer satisfaction. The role involves diagnosing and resolving complex technical issues, delivering proactive solutions, and collaborating with internal teams and external stakeholders to enhance service delivery. The Technical Services Engineer also contributes to the development of best practices, technical documentation, and process improvements, ensuring compliance with organisational standards and driving operational efficiency.
The Technical Services Engineer role will be primarily home based but as the team has colleagues working across several UK locations, travel to and working at these sites will be required based on business need. There may also be a need for the Technical Services Engineer to carry out site visits for installation, configuration and consultancy tasks. The Technical Services Engineer role is a customer facing role and regular contact with NECSWS customers is expected.
Main Responsibilities:- Defines Service and Support Best practice
- Receiving and replying to technical support enquiries from a range of customers and working through issues
- GIS consultancy. Working with a range of customers to deliver Cadcorp consultancy services including creating, maintaining and administering customer databases on-site and in the cloud
- Handling database administration tasks, including backups, monitoring, alerts and data recovery
- Creating documentation, carrying out training courses online or on-premises for customers, and providing database support internally and externally
- Opportunities to contribute to data analysis and scenario modelling for emergency services clients
- Building relationships. Working closely with customers to understand their requirements and provide services to meet their objectives.
- Working as part of the technical services team, and other technical teams across the business to resolve complex enquiries
- A background in Geospatial or a related discipline to degree level, and relevant work experience
- Experience in technically supporting customers and working across multiple products
- Working as part of a technical team and experience in handing off and escalating issues to other teams and management
- Working in a Service Desk environment, handling a variety of complex issues with customers spread globally
- Experience in analytical and statistical data modelling
- A good knowledge of relational database management systems (for example Microsoft SQL Server, PostgreSQL or Oracle)
- Experience of managing multiple customer problems at the same time
- Excellent communicator – Personal and Presentation Skills
- An interest in Geospatial technologies
- Excellent analytical skills
- Problem Solving
- Enjoy working as a team
- Self-motivated and enthusiastic to learn and develop
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Technical Services Engineer employer: NECSWS
At NEC Software Solutions, we are committed to fostering a dynamic and inclusive work environment where our employees can thrive. As a Technical Services Engineer, you will benefit from a robust support system, generous holiday allowances, and access to extensive professional development resources, including LinkedIn Learning. Our collaborative culture encourages innovation and personal growth, making it an ideal place for those looking to make a meaningful impact in the Geospatial field while enjoying the flexibility of a primarily home-based role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to Geospatial products. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex technical issues in the past. This will demonstrate your expertise and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Engineer role. Highlight your experience with Geospatial products and any relevant technical support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your experience in customer-facing roles and your problem-solving skills.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially with relational database management systems like SQL Server or PostgreSQL. We love seeing candidates who can demonstrate their analytical abilities and technical expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NECSWS
✨Know Your Geospatial Stuff
Make sure you brush up on your knowledge of Geospatial products and technologies. Familiarise yourself with the specific tools and systems mentioned in the job description, like relational database management systems. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Think about how you diagnosed the problem, the steps you took to fix it, and the outcome. This will demonstrate your analytical skills and ability to handle customer queries effectively.
✨Practice Your Communication
Since this role involves regular contact with customers, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical issue and how you resolved it. Clear communication is key!
✨Be Ready to Collaborate
The job requires working closely with internal teams and external stakeholders. Think of examples where you've successfully collaborated with others to achieve a goal. Highlighting your teamwork skills will show that you can fit into their culture and contribute positively.
