Senior Scrum Master

Come join us and make a difference in the world! As a Senior Scrum Master, you will play a pivotal role in ensuring the successful implementation of Agile frameworks, facilitating the Scrum process, and enabling cross-functional teams to deliver high-quality software products efficiently. You will work closely with development teams, product owners, and stakeholders to foster a culture of collaboration, transparency, and continuous improvement. You will provide line management to a small team of Scrum Masters, Business Analysts, and Product Owners, ensuring a consistent approach across different development projects and facilitating a structured development path for your team members.

Key Responsibilities

• Coach teams and leaders to embed Agile values, principles, and ways of working in day-to-day delivery and decision-making.
• Enable teams to run their own events including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
• Facilitate high-performing, self-managing teams by fostering psychological safety, collaboration, accountability, and continuous improvement.
• Identify team dynamics, systemic impediments, and organisational constraints, coaching others to address root causes effectively to enable self-managing teams.
• Analyse systems of work and promote a culture of continuous improvement by helping the team and organisation identify areas for enhancement.
• Collaborate with teams to establish methods to manage product backlogs which align with product and business goals.
• Foster open communication and collaboration between team members, product owners, and stakeholders.
• Educate team members and stakeholders on Agile principles and processes, ensuring a shared understanding of Agile values.
• Monitor and report on team progress, metrics, and key performance indicators (KPIs) to management and stakeholders and to also establish an evidence based, data approach to provide insights for team improvement.
• Actively seek opportunities to expand Agile and Scrum knowledge and promote Agile best practices within the organisation.
• Be responsible for the line management of Scrum Masters, Business Analysts, and Product Owners in your team and formulate personal development plans to ensure a structured career progression.
• Document scrum processes and ways of working and ensure such documentation is kept up to date and relevant.
• Establish a community of practice(s) to encourage knowledge sharing and problem solving across teams.
• Support leadership to create a framework for product development to flourish across digital studio, encompassing Product Management, software engineering and User Centred Design.
• Use a range of coaching techniques, facilitation methods, and feedback models to unlock team and organisational performance.
• Adapt a coaching and mentoring style to suit different levels of Agile maturity, team contexts, and leadership needs.
• Influence leaders and stakeholders at all levels to enable cultural change, agility, and outcome-focused delivery.
• Promote a learning culture through experimentation, reflective practice, and evidence-based improvement.
• Empathetic and emotionally intelligent, with the ability to build trust and strong working relationships.
• Curious and growth-oriented, encouraging learning, experimentation, and continuous improvement.
• Calm and resilient under pressure, helping teams navigate ambiguity, conflict, and change effectively.
• Influential without relying on authority, using collaboration and coaching to drive alignment and action.
• Self-aware and reflective, actively seeking feedback and modelling continuous personal development.
• Patient and supportive, enabling teams and individuals to develop confidence and autonomy over time.
• Adaptable and pragmatic, tailoring approaches to different people, teams, and organisational environments.
• Confident facilitator and communicator, able to challenge constructively while maintaining psychological safety.
• Servant-leader minded, focused on enabling others to succeed rather than directing solutions.
• Positive and motivating, creating energy, engagement, and momentum within teams and across organisations.

Qualifications

• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) certification is strongly preferred.
• Deep understanding of Agile methodologies (Scrum, Kanban, etc.) and their application.
• Strong understanding of the Digital, Data and Technology Profession Capability Framework.
• Understanding of User Centred Design and how this practice integrates with software engineering.
• Excellent communication and interpersonal skills.
• Results-driven with a focus on delivering value to customers.
• Experience working with distributed or remote teams is a plus.
• Excellent working knowledge of Jira/Confluence including the setting up and administration of projects, workflows and Kanban boards.
• Must be eligible for Security Clearance or higher.

Benefits

• Above-average pension scheme.
• Private medical cover funded by NEC for employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell (FTE).
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit individual needs.
• Free access to LinkedIn Learning; over 15,000 courses covering a wide breadth of subjects.

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.