At a Glance
- Tasks: Support sales teams with administration and build valuable relationships.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy private medical cover, generous holiday, and access to LinkedIn Learning.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team that supports vital public services and makes a difference.
- Qualifications: Strong admin skills, attention to detail, and experience with Microsoft products required.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com. NO AGENCIES PLEASE.
Job Description
Are you driven, organised, with great attention to detail, enjoy building valued relationships and making a difference? We have an opening for a Sales Support Administrator to work alongside the Account Support Team and Account Managers in our Alderley Edge Office. The role is office based (hybrid) assisting Account Support and Account Managers with the after-sale administration process. This incorporates working with our internal systems – Microsoft 365, CRM, Kimble and SharePoint. This role has the potential for progression within the sales environment.
The role will primarily focus on the following areas:
- Business Performance
- Business Administration
- Attention to Detail throughout Administration and Sales Processes
- Adhering to Sales Processes and Procedures, allowing you to work collaboratively with the rest of the team
- Customer Excellence
- Developing and maintaining successful relationships with senior managers and sales managers within the business.
- Working to tight and targeted deadlines
- Business Improvement
- Liaising with Account Support and Account Managers.
- Preparing and processing sales documentation (ESOF’s) for tight deadlines.
- Maintain accurate records on CRM and other supporting systems/databases as required.
- Assisting in other sales administrative tasks when needed.
There may be additional activities to perform from time to time to maximise the contribution to NEC Software Solutions goals and objectives.
Qualifications
Essential:
- Proven Administration Experience in a Target Driven Environment will be essential to allow you to hit the ground running in this role.
- Attention to Detail is paramount in this role – we are looking for individuals with a high level of experience using Microsoft Excel for Data Entry and Extraction.
- Demonstrable experience of working independently, with responsibility to manage multiple priorities.
- Experience of working in fast paced roles, which require problem solving and the need to break down complex issues with creative solutions.
- Experience Liaising with all levels of Business Stakeholders, via various mediums, and a confident attitude towards this.
- Experience working in a collaborative environment, alongside Account Support and Account Managers.
- Demonstrable Experience of Processing and Formatting Documentation.
- Experience with Phone Based support, and a confident manner with this.
- Strong knowledge of Microsoft Products – including Word, Excel and PowerPoint.
- Experience with SharePoint and CRM Systems.
Desirable:
- Experience working in a Sales Environment, and adhering to the processes and Procedures aligned with this.
- Experience working with Sales Documentation (ESOF’s).
- Driven by and value curiosity, creativity and continuous improvement.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Sales Support Administrator employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NECSWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NECSWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NECSWS:Your cover letter is your chance to shine! Tell us why you want to work at NECSWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NECSWS!
How to prepare for a job interview at NECSWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
