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- Tasks: Drive digital transformation for emergency services by automating repetitive tasks.
- Company: Join NEC Software Solutions, a global tech leader making a real impact.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Why this job: Be part of a team that enhances public safety and supports frontline responders.
- Qualifications: Experience with RPA platforms and strong communication skills are essential.
- Other info: Inclusive workplace committed to supporting all candidates throughout the recruitment process.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As an RPA Consultant for Emergency Services, you will drive digital transformation for police, fire, and rescue organisations. Your work will enable frontline responders and control room staff to focus on critical incidents by automating repetitive, high-volume tasks, improving data accuracy, and ensuring compliance with public safety standards. You will collaborate with operational teams to deliver automation solutions that enhance service delivery, resilience, and public trust.
Key Responsibilities
- Customer Engagement & Consultancy
- Serve as a trusted advisor to police, fire, and emergency service clients, shaping automation roadmaps aligned with operational priorities and compliance requirements.
- Conduct discovery workshops and process assessments with control room, back-office, and frontline teams to identify automation opportunities.
- Translate operational challenges (e.g., incident reporting, data entry, evidence management) into robust RPA/AI solutions.
- Present demos, prototypes, and proofs of concept tailored to emergency services environments.
- Collaborate with subject matter experts (SMEs) to validate requirements, solution approaches, and delivery plans.
- Support change management and user adoption, recognising the unique culture and pressures of emergency services.
- Technical Delivery
- Design, build, test, and deploy automation workflows using RPA and AI tools (Power Automate, UiPath, Blue Prism, Automation Anywhere, Python scripts, API-based automation, etc.).
- Integrate AI/LLM-powered capabilities (e.g., intelligent document processing, workflow automation, incident triage, and data extraction from police/fire systems).
- Develop reusable automation components and templates for emergency services use cases.
- Use GitHub, GitHub Actions, and GitHub Copilot for version control, CI/CD, and collaborative development.
- Ensure all solutions comply with public safety data governance, security, and audit requirements (e.g., CJIS, GDPR, local policies).
- Troubleshoot, enhance, and support automation solutions in live operational environments, including 24/7 support contexts.
- Provide post-implementation support, monitoring, and optimisation of deployed bots.
- Collaboration & Delivery Governance
- Work closely with Delivery Managers, Business Consultants, and operational stakeholders to ensure on-time, high-quality delivery.
- Establish and maintain RPA governance, standards, and documentation for sustainability, auditability, and regulatory compliance.
- Provide estimates, assist in solution design documentation, and ensure traceability of requirements.
- Support pre-sales and bid teams with effort sizing, solution proposals, and technical responses to tenders.
- Continuous Improvement
- Stay current with emerging automation, AI, and public safety technologies, and share best practices with clients and internal teams.
- Champion automation and AI adoption within emergency services, supporting digital workforce initiatives (e.g., “digital employees” in police/fire directories).
- Mentor junior team members and deliver training/knowledge transfer to client teams for sustainable automation.
Qualifications
Core Skills & Experience
- Essential Skills
- Hands-on development experience with at least one major RPA platform (Power Automate, UiPath, Blue Prism, or Automation Anywhere).
- Ability to quickly learn new technologies and tools relevant to emergency services.
- Understanding of AI/ML/LLM-based automation, including prompt engineering, document intelligence (OCR/IDP), and AI-powered decision models.
- Experience with REST APIs, JSON, web services, and API-based automation.
- Proficiency with GitHub, Git branching strategies, GitHub Actions, and GitHub Copilot.
- Strong communication skills to explain technical concepts to non-technical operational staff.
- Ability to run workshops, capture requirements, and produce clear, accessible documentation.
- Confident presenting solutions and automation opportunities to emergency services stakeholders.
- Consultative mindset - able to challenge, shape, and guide customer thinking.
- Experience working in Agile/Scrum environments.
- Strong debugging, problem-solving skills, and attention to detail.
- High commitment to quality, security, and compliance.
- Desirable Skills
- Experience with cloud-based RPA deployments (e.g., Azure, AWS) in secure, regulated environments.
- Knowledge of emergency services operations, control room workflows, and sector-specific compliance (e.g., CJIS, GDPR, local standards).
- Familiarity with scripting languages (Python, JavaScript, PowerShell).
- Understanding of process optimisation, workflow design, and process mining.
- Experience with post-incident review, audit, and continuous improvement in public safety.
- Awareness of ethical and responsible AI practices, including algorithmic transparency and bias mitigation.
- Experience in training and upskilling operational teams.
Additional Information
When you join the team at NEC Software Solutions, you are provided with the following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost), 25 days paid holiday with the option to buy/sell (FTE), 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost), a Group Pension Plan, and all colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION: Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Robotic Process Automation (RPA) Consultant employer: NECSWS
Contact Detail:
NECSWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Robotic Process Automation (RPA) Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the emergency services sector and let them know you're on the lookout for RPA roles. Attend industry events or webinars, and don’t be shy about sharing your passion for automation.
✨Tip Number 2
Showcase your skills! Create a portfolio of your RPA projects, including any demos or prototypes you've built. This will give potential employers a taste of what you can do and how you can help transform their operations.
✨Tip Number 3
Prepare for interviews by brushing up on your consultative skills. Be ready to discuss how you would approach automating specific tasks in emergency services. Think about real-world scenarios and how your solutions could make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Robotic Process Automation (RPA) Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with RPA tools and how they relate to emergency services. We want to see how your skills can drive digital transformation in this sector!
Showcase Your Technical Skills: Don’t hold back on detailing your hands-on experience with RPA platforms like UiPath or Power Automate. We’re looking for candidates who can hit the ground running, so let us know what you’ve built and how it’s made a difference.
Communicate Clearly: Remember, you’ll be working with non-technical teams, so it’s crucial to explain your technical expertise in simple terms. We appreciate clear communication, so practice articulating your ideas before submitting your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NECSWS
✨Know Your RPA Tools
Make sure you’re well-versed in the RPA platforms mentioned in the job description, like Power Automate and UiPath. Brush up on your hands-on development skills and be ready to discuss specific projects where you've used these tools.
✨Understand Emergency Services Needs
Familiarise yourself with the unique challenges faced by police, fire, and rescue organisations. Think about how automation can improve their operations and be prepared to share ideas on how you would approach these challenges during the interview.
✨Showcase Your Communication Skills
Since you'll be working with non-technical staff, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with diverse teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to emergency services. Think through potential scenarios where you might need to design an RPA solution and be ready to walk the interviewer through your thought process.
