At a Glance
- Tasks: Assist in processing Housing and Council tax changes while delivering excellent customer service.
- Company: Join NEC Software Solutions, a diverse and inclusive employer.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Other info: Opportunities for career progression and cross-skilling in various services.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Good communication skills and a problem-solving mindset are essential.
The predicted salary is between 24000 - 28000 £ per year.
Full-time. Come join us and make a difference in the world! Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
- Deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with minimum support.
- Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and Subsidy regulations.
- Coaching and mentoring junior staff/colleagues.
- Share best practice with colleagues and lead update sessions to wider team.
- Keep own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training sessions to improve wider teams skills.
- Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements.
- Regularly exceed minimum contractual standards for productivity/accuracy.
Skills Required
- Proven problem solving skills.
- Good customer service and communication skills.
- Working knowledge of Housing Benefits / Council Tax.
- Deliver under pressure with a flexible approach to work.
- IT competent.
- Self‑motivated.
Skill Development and Progression
NEC is committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross‑skill in at least one additional service within our processing centre. For example, as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Career progressions within our Revenue and benefits processing department:
- Revenues and Benefits Officer
- Revenues and Benefits Senior
- Revenues and Benefits Service Manager
- Senior Operational Management Roles
Benefits
- Private Medical Cover funded by NEC for employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- Basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects.
Other Information
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Revenues and Benefits Assessors - Trainee employer: NECSWS
NEC Software Solutions is an exceptional employer that prioritises employee development and well-being, offering comprehensive training opportunities and a supportive work culture. With benefits such as private medical cover, generous holiday allowances, and access to over 15,000 LinkedIn Learning courses, employees are empowered to grow their skills and advance their careers in a dynamic environment. Join us in our mission to make a difference while enjoying a fulfilling career in the Revenues & Benefits department.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Assessors - Trainee
✨Tip Number 1
Get to know the company! Research NEC Software Solutions and their Revenues & Benefits department. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing directly with customers, role-play common scenarios with friends or family. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at NEC Software Solutions.
We think you need these skills to ace Revenues and Benefits Assessors - Trainee
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues and Benefits Assessor. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role involves dealing directly with customers, it’s crucial to showcase your excellent communication and problem-solving skills. Share examples of how you've provided top-notch service in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits and Council Tax. Familiarise yourself with the key processes and regulations, as well as any recent changes in legislation. This will not only show your commitment but also help you answer questions confidently.
✨Customer Service is Key
Since this role involves direct communication with customers, practice your customer service skills. Think of examples where you've successfully resolved issues or provided excellent service. Be ready to discuss how you would handle difficult situations during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of specific instances where you've tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical thinking.
✨Show Enthusiasm for Learning
Express your eagerness to develop your skills further. Mention any relevant training or courses you've taken, and be open about your desire to learn from colleagues and take on additional responsibilities. This attitude will resonate well with the interviewers.
