At a Glance
- Tasks: Support clients with software issues and enhance customer satisfaction.
- Company: Join NEC Software Solutions, a leader in public service technology.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Access to LinkedIn Learning with over 15,000 courses for your growth.
- Why this job: Make a real impact while working from home or in a hybrid setup.
- Qualifications: Experience in Council Tax or Business Rates is essential.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
This role can be Home based or Hybrid depending on your proximity to an NEC office.
Are you a Council Tax or Business Rates specialist looking for a career change that utilises your current skillset? We are currently looking for a Support Consultant with a background in Revenues. You will be helping our clients resolve their software issues and enquiries, building relationships with clients and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams, using your experience to improve our software and drive customer satisfaction.
You will have a background in Council Tax and/or Business Rates; you might be an assessor or a system administrator looking for a new role that will maximise your existing skills. If you have NEC Revenues and Benefits system knowledge, that would be an advantage.
In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.
To work as part of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner. To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.
MAIN RESPONSIBILITIES:
- Provide technical assistance, application support, usage advice and guidance to NEC customers.
- Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and work towards SLA’s.
- Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s.
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems.
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.
Please note this role can be split 50/50, part office based in Bracknell and part home based.
Qualifications
ESSENTIAL SKILLS:
- Extensive knowledge of Revenues and Benefits software.
- Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates.
- Ability to recognise and prioritise urgent calls.
- Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required.
- Experience of working for/with the Public Sector.
- Good customer relationship skills.
DESIRABLE SKILLS:
- ITIL v3 Foundation certificate.
- Understand principles of software development within an ISO 9001 accredited environment.
- SQL Knowledge.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Remote Council Tax/Business Rates Support Consultant employer: NECSWS
At NEC Software Solutions, we pride ourselves on being an exceptional employer that values diversity and employee wellbeing. With a flexible work environment that allows for both home and office-based roles in Bracknell, we offer comprehensive benefits including private medical cover, generous holiday allowances, and access to over 15,000 LinkedIn Learning courses for continuous professional development. Join us to be part of a team that not only drives innovation in public services but also fosters a supportive and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Council Tax/Business Rates Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the Council Tax and Business Rates field. Attend industry events or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research NEC Software Solutions and understand their products and services. Think about how your experience aligns with their needs, especially in resolving software issues. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a case study to share during interviews. This will help you stand out and demonstrate your expertise in Revenues and Benefits software.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the NEC team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Remote Council Tax/Business Rates Support Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Council Tax or Business Rates. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant expertise!
Show Your Customer Service Skills:Since this role is all about delivering a first-class customer experience, be sure to include examples of how you've successfully managed client relationships in the past. We love seeing candidates who can demonstrate their ability to resolve issues effectively!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Business Rates. Familiarise yourself with the relevant legislation and NEC Revenues and Benefits systems. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Customer Skills
Since this role involves building relationships with clients, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight any experiences where you resolved complex issues or improved customer satisfaction.
✨Understand the Role
Read through the job description thoroughly and understand the main responsibilities. Be ready to discuss how your previous experience aligns with the tasks you'll be handling, especially in terms of providing technical assistance and liaising with product teams.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the team dynamics, the software development process, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it's the right fit for you.
