At a Glance
- Tasks: Lead a team in Oracle Database support while staying hands-on with technical tasks.
- Company: Join NEC Software Solutions, a forward-thinking employer that values diversity and inclusion.
- Benefits: Enjoy private medical cover, generous holiday, and access to LinkedIn Learning for personal growth.
- Other info: Flexible working options available, with opportunities for career advancement and skill development.
- Why this job: Make a real impact by supporting high-profile public sector clients and enhancing their database systems.
- Qualifications: Strong Oracle Database experience and excellent communication skills are essential.
The predicted salary is between 55000 - 65000 € per year.
We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands‑on technically, while providing technical leadership and direction to a team of analysts. The role supports 100+ customer environments, including high‑profile Public Sector organisations, across on‑premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support. Please note, role can be remote or hybrid, subject to location.
Main Responsibilities
- Hands‑On Technical Responsibilities
- Function as a senior technical engineer for Oracle Database platforms and associated application stacks.
- Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
- Conduct 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
- Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.
- Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.
- Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.
- Maintain and improve technical documentation, runbooks, and support procedures.
- Technical Leadership
- Function as the primary escalation point for complex Oracle and application‑related issues.
- Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction.
- Set technical standards and best practices for database administration and application support.
- Review and quality‑check technical changes before implementation.
- Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.
- Engage directly with customers as lead to schedule work and manage conflicting priorities.
- Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
- Provide recommendations to customers on stability, performance, resilience, and upgrade planning.
- Identify inefficiencies within the service and directly contribute to:
- Scripted maintenance
- Automated health checks
- Standardised deployment and upgrade processes
- Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes.
- Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross‑platform issues.
Qualifications
- Strong hands‑on experience with Oracle Database administration, including upgrades and patching (single‑instance environments).
- Supporting Local government customers that use Revenues and benefits or Housing solutions.
- Proven experience installing and supporting software on Linux, Solaris. Experience on Windows is a bonus.
- Hands‑on deployment and support of Apache Tomcat‑based applications.
- Experience working in live customer environments, providing production support.
- Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar.
- Ability to lead technically while remaining operationally involved.
- Strong customer communication skills across video, telephone, and email.
- Eligibility for UK Security Clearance.
- Oracle Certification.
- Experience with Apache Web Server configuration and support.
- Unix/Linux shell scripting skills for automation.
- Experience implementing scripted database and application backup and recovery processes.
- Understanding networking concepts relevant to database and application support.
- Experience producing technical documentation and supporting runbooks.
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/ sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Oracle Database Application Support Team Lead employer: NECSWS
NEC Software Solutions is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where technical expertise is valued. With flexible working options, comprehensive benefits including private medical cover and a generous pension plan, and access to over 15,000 LinkedIn Learning courses, employees are empowered to thrive both personally and professionally. The company fosters an inclusive environment, ensuring all team members feel valued and supported in their roles, particularly in the dynamic field of Oracle Database application support.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Database Application Support Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Oracle databases. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Oracle Database administration, consider creating a portfolio or a GitHub repository showcasing your projects and achievements. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Oracle databases. Practice explaining complex issues in simple terms, as this will help you shine during interviews and show your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Oracle Database Application Support Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Oracle Database Application Support Team Lead role. Highlight your hands-on experience with Oracle Database administration and any relevant technical leadership you've provided in past roles.
Showcase Your Technical Skills:In your application, don’t shy away from showcasing your technical skills. Mention specific tools and technologies you’ve worked with, like Linux, Apache Tomcat, or ITSM tools. We want to see how you can bring value to our team!
Be Clear and Concise:When writing your cover letter, be clear and concise. Use straightforward language to explain your experience and how it relates to the responsibilities of the role. Remember, we appreciate practical explanations just as much as technical jargon!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at NECSWS
✨Know Your Oracle Inside Out
Make sure you brush up on your Oracle Database knowledge, especially around administration, upgrades, and patching. Be ready to discuss specific scenarios where you've successfully resolved complex issues or improved performance in customer environments.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and mentoring others. Think about times when you've set technical standards or collaborated with other teams to solve problems. This will demonstrate your ability to lead while being hands-on.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You might be asked to translate technical jargon for non-technical stakeholders, so being able to communicate effectively is key. Use real-life examples to illustrate your points.
✨Be Ready for Technical Challenges
Expect some technical questions or scenarios during the interview. Prepare to discuss how you would approach troubleshooting, performance tuning, or implementing backup solutions. Having a structured thought process will impress your interviewers.
