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- Tasks: Lead operations to deliver impactful services and support vulnerable communities in Wales.
- Company: Join NEC Software Solutions, a global tech leader making a difference in public services.
- Benefits: Enjoy competitive pay, private medical cover, generous holiday, and a fantastic pension scheme.
- Why this job: Be part of a mission-driven team that transforms lives through innovative service delivery.
- Qualifications: Experience in operations management, team leadership, and a passion for public service.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
Location: Wrexham
37.5 hours Monday – Friday
Travel expectations can vary however anticipated to be approximately one/two days per week on other sites or with partners and customers.
Service details:
NEC works in partnership with the Welsh Government to administer various welfare funds to some of the most vulnerable people living in Wales.
Our core function is to verify and resolve grant applications against set criteria in a specific time limit whilst providing the end user with appropriate supportive advice and guidance.
We help customers over the phone, online and by email.
Job Details:
- Reporting to the Head of Entitlement Services, you will be responsible for the administration of large-scale services, overseeing the operational delivery against forecast budget whilst providing excellence in customer service.
- Working as part of the Entitlement Services Operational Management team you will integrate into this, working effectively with your peers sharing best practice, offering and receiving support and taking time to understand and the other divisions to achieve business excellence in the overall company strategy.
- Responsible for all aspects of contract delivery including service level agreement achievement, performance, quality, and people.
- Protecting the organization\’s against both internal and external fraud, you will have governance in place to prevent any misuse.
- Management of a strategy and roadmap to evolve the service and secure other wider business development opportunities.
- Explore the sector, networking with partners and relevant organizations to enhance our service offering.
- Manage the relationships of our partners and sub-contractors effectively, ensuring value for money and great relationships.
- Responsible for the management of performance targets through empowering and managing your direct reports.
- Responsible for producing accurate reports and statistical information relating to contractual activity and service performance.
- Responsible for presenting high quality information to external customers and internal colleagues.
- To liaise with clients and other stakeholders to resolve issues and maintain positive relationships.
- Working with the Senior Services Improvement Manager, you will identify and deliver improvements and initiatives to improve the overall profitability of Entitlement Services.
- To motivate, coach and appraise staff under your direction to achieve and maintain a valued workforce.
- Ensure the staff communication strategy is being delivered well by your direct reports.
- Deliver monthly team talks to the entire Wrexham team to re-enforce NECs values and share success and challenges building a community amongst the workforces.
- To liaise and attend meetings or events necessary to raise the profile of the organization. This will involve travel and working away from home.
- To represent Entitlement Services externally at appropriate meetings, acting as Ambassador to enhance our reputation and image.
- To prepare high quality monthly business review reports
- To contribute to the commercial success of the organization, working with the management team and business development colleagues to shape propositions, establish new service offerings and organizing client visits to Wrexham to highlight our people and services.
- To work within NEC\’s HR policies assisting with any staffing issues which may arise.
Customer Excellence
• Ensure regular face to face engagement with your team to achieve continuous success of the service.
• Provide clear leadership and direction to the Service Manger to optimise contract delivery and improve staff utilisation to achieve business objectives, contract agreements and improve revenue growth.
• Take time to review the end user feedback provided monthly by the Partnership Manager; put appropriate processes into action and share successes with the client and the team.
Learning and People
• Attending training and other events relevant to develop new skills or to refresh or update existing knowledge and skills.
• Create development plans for all staff and ensure these are reviewed quarterly.
• Meet with internal Learning and Development colleagues to identify appropriate courses for the team, encouraging further development.
• You will complete a session designed to establish your \’Insights Profile\’ this will allow you to understand your behavioral preferences and where you fit into the overall team. The training will encourage you to understand other people\’s profiles giving you the ability to interact in the most effective way.
Qualifications
Personal Qualities and Experience
- Operational experience delivering commercial services to the local government, central government, or social housing markets.
- Proven success in managing profit and loss accounts.
- Experience in achieving budgets.
- Account management experience.
- Proven business development achievements.
- You must have experience in managing teams including motivating large numbers of people to meet challenging deadlines.
- Supplier management experience.
- Must be passionate about what we do as passion drives enthusiasm and inspires others to \’do their best.\’
- Possess a good understanding of public sector outsourcing markets.
- Full UK driving license
Key Behaviors and Skills
- To thrive as part of a team and support the wider organization\’s growth strategy.
- Excellent communication skills
- Can drive positive change.
- Integrity
- Innovator and visionary
- Agile, quick learning and can adapt to a changing environment.
- Must have accountability and set the standard for the team.
- Excellent skills in Microsoft Word, Excel, PowerPoint with great mathematical and written skills
- Works well under pressure
- Logical thinker, analyses situations and resolve problems.
- Flexible approach to work
- Ability to create a \”can-do\” attitude from everyone.
- Hae the ability to influence others and inspire the team to follow your lead willingly.
- Passionate about growing the business and exploring new opportunities.
- Experience in HR
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We\’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you\’ll be helping our 3,000+ employees push the boundaries of what\’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We\’d love your help. And we\’ll support you all the way.
#J-18808-Ljbffr
Operations Manager employer: NECSWS
Contact Detail:
NECSWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current employees at NEC Software Solutions. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews like a pro! Research NEC’s values and recent projects. Think about how your experience aligns with their mission to support vulnerable communities. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on articulating your achievements and how they relate to the Operations Manager role. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your relevant experience in managing teams, achieving budgets, and delivering commercial services. We want to see how your skills align with our mission!
Show Your Passion: Let your enthusiasm shine through! Share why you’re passionate about working with vulnerable communities and how you can contribute to our goals. We love candidates who are genuinely excited about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NECSWS
✨Know the Company Inside Out
Before your interview, take some time to really understand NEC Software Solutions and its mission. Familiarise yourself with their partnerships, especially with the Welsh Government, and how they support vulnerable communities. This knowledge will help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed teams in the past, focusing on how you empowered your direct reports and improved performance. Be ready to discuss specific strategies you used to achieve business objectives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to resolve issues or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Passion for Public Service
NEC is all about making a difference in public services. Share your passion for helping others and how it drives your work. Discuss any relevant experiences that highlight your commitment to social impact, as this will resonate well with the interviewers.
