At a Glance
- Tasks: Coordinate technical support and logistics for the Metropolitan Police, ensuring smooth operations.
- Company: Join NEC Software Solutions, a company dedicated to making a difference.
- Benefits: Enjoy 25 days holiday, life assurance, pension plan, and flexible benefits.
- Other info: Office-based role in Kennington Park, London with a supportive team environment.
- Why this job: Kickstart your career in tech with opportunities for growth and development.
- Qualifications: Must have a full UK driving licence and basic tech knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Come join us and make a difference in the world! Discover more at www.necsws.com.
*Driving Licence is essential*
As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police. Supporting/delivering our mission critical logistics/Technical operational services you will be responsible for:
- Accepting delivery of equipment at our Kennington Park facility in London.
- Issuing Equipment to Customers and engineers over the counter.
- Delivering equipment to customers' sites (this will involve driving a pool vehicle).
- Asset tracking/managing the stock in our secure stores.
- Participating in the testing of equipment at a simple functional level (Training will be supplied for this aspect of the role).
Due to the nature of this role, the successful applicant must be able to obtain SC Level + NPPV checks process successfully. This role is office based at our facility in Kennington Park, London SW9 6DE. Operating hours are between 8am – 6pm, 37.5 hours per week.
What you’ll be doing:
- Accepting delivery of consignments from suppliers and checking contents.
- Recording and documenting the movement of goods/equipment using a variety of common software tools (ServiceNow, Microsoft Office).
- Preparing/booking deliveries of customer technical kit.
- Delivering to customer sites or where appropriate, booking deliveries via couriers.
- Assisting the wider team as a driver.
Qualifications:
Due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or longer.
What we’re looking for:
- Competency with Microsoft Office Applications (Specifically Excel).
- Some experience with database usage.
- Excellent customer service skills.
- Full UK drivers licence.
- The ideal candidate would have some Technology based experience/knowledge (as we are viewing this role as an entry position with opportunities for development and career progression). Particularly advantageous would be familiarity with IT networks, Public Safety Radio and Telecommunications.
Additional Information:
We are proud of the benefits we offer employees of NEC Software Solutions:
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares; we have an invaluable employee assistance programme which can help in every area of your life.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
Technical Support Coordinator in London employer: NECSWS
At NEC Software Solutions, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. Located in the vibrant area of Kennington Park, London, our team enjoys a range of benefits including 25 days of paid holiday, a comprehensive pension plan, and flexible perks tailored to individual needs. Join us to make a meaningful impact while advancing your career in a dynamic environment dedicated to public safety and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Coordinator in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like NECSWS value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like NECSWS a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with NECSWS!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like NECSWS.
We think you need these skills to ace Technical Support Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for NECSWS!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at NECSWS
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
