At a Glance
- Tasks: Install, support, and maintain IT systems while exceeding customer expectations.
- Company: Join NEC Software Solutions, a diverse and inclusive employer.
- Benefits: Enjoy 25 days holiday, life assurance, and flexible benefits tailored to you.
- Other info: Training provided, with opportunities for career growth and development.
- Why this job: Make a real difference while working with cutting-edge technology in a dynamic environment.
- Qualifications: IT background with experience as a Field Engineer and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
- Field Service Engineer (Eligible for security clearance)
- Full-time
Come join us and make a difference in the world!
Field Service Engineer – London/South East England.
This is a field based opportunity, so a full, clean UK driving licence is essential.
A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled and customer expectations exceeded.
This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills.
Due to strict UK security clearance requirements and right to work, applicants must have lived in the UK for 5 consecutive years or more.
Job Duties
Attend incidents in a timely manner to meet SLAs and restore customer equipment to a working condition.
- Perform all types of scheduled maintenance activities for your assigned area including system inspections, preventive maintenance, software updates and upgrades.
- Troubleshoot, diagnose, and repair (‘Break/Fix’) using basic test equipment of all products and associated equipment in accordance with procedures and within designated timeframes.
- Complete all administrative duties, which include spare parts inventory up to TEA2, field activity reports, return material authorisations, expense reports, etc., within the prescribed timeframes.
- Provide feedback to the team leader and participate in continuous improvement projects to improve processes and find efficiencies.
- Maintain all aspects of your assigned region, including responding to customer needs, maintaining system configurations, customer contacts, and establishing rapport with the assigned customer base.
- Work as part of a regional team, supporting members of your team and teams in other regions.
- Join an on‑call rota to provide 24/7/365 support to our customers.
Skills & Experience
IT literate with a background in various forms of IT, including experience as an IT Field Engineer with a full UK driving licence.
- Desktop: MS‑Windows 11 and 10.
- Server and Storage: MS‑Windows 2016 and above.
- Active Directory, WSUS.
- MS‑Hyper V or knowledge of other virtualisation technologies.
- Networking skills.
A willingness to travel to customer sites in other regions.
Approach any situation with a cool head, logical and methodical manner.
- Training will be provided to expand your knowledge and skill base.
Desirable
- Experience with “ICCS” and/or working in a secure/control room environment.
- Working knowledge of radio, i. e. DMR/Tetra and/or Airwave.
- Networking – Cisco literate or qualified.
- Working knowledge of MS‑SQL.
Benefits
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 × basic salary life assurance cover (with the option to increase cover at an additional cost).
- A selection of flexible benefits to suit your individual needs.
- Other Information
- Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references, and occupational health checks.
- Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
#J-18808-Ljbffr
Field Service Engineer (Eligible for security clearance) in London employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Eligible for security clearance) in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer (Eligible for security clearance) role you’re after at NECSWS.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at NECSWS a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at NECSWS.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer (Eligible for security clearance) at NECSWS, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer (Eligible for security clearance) in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer (Eligible for security clearance), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at NECSWS a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to NECSWS specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at NECSWS
✨Brush Up on Core Engineering Principles
Before heading into the interview with NECSWS, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like NECSWS want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
