At a Glance
- Tasks: Provide 2nd line support and help customers with our innovative applications.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy 25 days holiday, medical cover, life assurance, and a great pension plan.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact by supporting vital public services and helping people every day.
- Qualifications: Basic computer skills and a passion for helping others are essential.
The predicted salary is between 28800 - 43200 £ per year.
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. And we’ll support you all the way.
The position is based in Copdock, Ipswich and working with justice, products and services.
- To provide 2nd line support customers using our applications.
- Deal directly with customers both electronically and on the phone.
- Provide 2nd level investigation support for customer queries and incidents.
- Execute allocated test scripts during the development of maintenance releases for software applications.
- Support during the roll-out of applications.
- User Training on site.
Enjoys helping people; Computer literate to a basic level.
Benefits include:
- Single Private Medical Cover (with the option to select family cover at an additional cost).
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days.
- 4 x basic salary life assurance cover.
- A Group Pension Plan with fantastic employer contributions.
- A selection of tax efficient flexible benefits to suit your individual needs.
The role offers a competitive salary. Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC is an equal opportunities employer, welcoming applications from all communities.
Locations
Remote Support Specialist in Ipswich, Suffolk employer: NECSWS
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that empowers our employees to make a real difference in public services. Located in Copdock, Ipswich, we provide extensive employee growth opportunities, competitive benefits including generous holiday allowances and a robust pension plan, and a commitment to diversity and inclusion. Join us to be part of a team that is dedicated to pushing the boundaries of technology while ensuring meaningful contributions to society.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Support Specialist in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to current employees at NEC Software Solutions on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Remote Support Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and technical troubleshooting. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles. This will resonate well with NEC's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities right there.
We think you need these skills to ace Remote Support Specialist in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Remote Support Specialist role. Highlight any previous customer support experience and technical skills that show you can handle 2nd line support effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping people and how your background makes you a great fit for NEC Software Solutions. Keep it friendly and professional!
Showcase Your Communication Skills:Since you'll be dealing directly with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer issue in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at NECSWS
✨Know the Company Inside Out
Before your interview, take some time to research NEC Software Solutions. Understand their mission, the services they provide, and how they impact public services. This will not only show your interest but also help you relate your skills to their needs.
✨Showcase Your Customer Support Skills
As a Remote Support Specialist, you'll be dealing directly with customers. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional support. Highlight your communication skills and ability to empathise with users.
✨Familiarise Yourself with Technical Basics
While you don’t need to be a tech whiz, being computer literate is essential. Brush up on basic troubleshooting techniques and common software applications that might be relevant to the role. This will help you feel more confident when discussing technical aspects during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a difficult customer or a technical issue. Think through potential scenarios and how you would approach them. This will demonstrate your problem-solving skills and readiness for the role.
