At a Glance
- Tasks: Assess council tax and recovery changes while providing top-notch customer service.
- Company: Join NECSWS, a forward-thinking organisation dedicated to community support.
- Benefits: Enjoy hybrid work, career progression, and training opportunities.
- Other info: Dynamic team environment with a focus on personal growth.
- Why this job: Make a difference in your community while developing your skills.
- Qualifications: Experience in revenues or recovery and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
NECSWS is looking for Experienced Revenues / Recovery Staff to join our team. You will work in the Revenues & Benefits department, handling Council tax and Recovery changes while ensuring excellent accuracy and customer service.
In this role, you'll engage directly with customers via various channels, coach junior staff, and exceed productivity standards. We offer a hybrid work environment and commitment to your career progression with various training opportunities.
Hybrid Revenues & Benefits Assessor employer: NECSWS
At NECSWS, we pride ourselves on being an excellent employer by fostering a supportive work culture that values accuracy and customer service. Our hybrid work environment allows for flexibility, while our commitment to employee growth through comprehensive training opportunities ensures that you can advance your career in the Revenues & Benefits department. Join us to be part of a team that not only prioritises productivity but also invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Revenues & Benefits Assessor
✨Tip Number 1
Get to know the company! Research NECSWS and understand their values, especially around customer service and accuracy. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and coaching junior staff, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with the hiring team, highlight your previous roles in Revenues and Benefits. Share specific examples of how you've handled council tax and recovery changes, and how you’ve maintained high standards of accuracy and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the NECSWS team. We can’t wait to see your application!
We think you need these skills to ace Hybrid Revenues & Benefits Assessor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Revenues and Benefits. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Revenues & Benefits Assessor role. Share specific examples of your customer service skills and how you've coached others.
Showcase Your Accuracy:Since accuracy is key in this role, mention any experiences where you’ve demonstrated attention to detail. We love candidates who can prove they can handle Council tax and Recovery changes with precision!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you brush up on your knowledge of council tax and recovery processes. Familiarise yourself with the latest regulations and best practices in the Revenues & Benefits sector. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves direct customer engagement, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you resolved issues or exceeded customer expectations, as this will demonstrate your ability to handle similar situations in the new role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various situations related to council tax and recovery changes. This will help you articulate your thought process and problem-solving skills effectively.
✨Highlight Your Coaching Experience
If you've had experience coaching or mentoring junior staff, make sure to highlight this during the interview. Discuss how you’ve helped others improve their skills and productivity, as this aligns perfectly with the expectations of the role and shows your leadership potential.
