At a Glance
- Tasks: Manage IT changes and ensure smooth implementation for impactful services.
- Company: Join NEC Software Solutions, a global tech leader making a difference.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a team that supports vital public services and makes a real impact.
- Qualifications: Strong stakeholder engagement skills and proficiency in Microsoft Excel required.
The predicted salary is between 30000 - 40000 € per year.
Join our IT Service Delivery Department at NECSWS as a Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers. This role is working on a hybrid basis from Hartlepool.
You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.
Key Responsibilities:- Review and validate Change requests and impact assessments.
- Host and document Change-related calls.
- Coordinate with internal teams and external departments.
- Track and manage Changes through their lifecycle.
- Conduct Release analysis to assess readiness, dependencies, and risk before deployment.
- Provide guidance, training, and process improvements.
- Essential: Strong stakeholder engagement and customer-facing experience.
- Proficiency in Microsoft Excel (data analysis desirable).
- Eligible for UK Security Clearance and NPPV3.
- Desirable: Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.
- Knowledge of ITIL methodology and Service Delivery processes.
- ITIL v4 Certified.
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Change, Configuration & Release Analyst in Hartlepool employer: NECSWS
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that values continuous improvement and employee growth. Located in Hartlepool, our hybrid working model allows for flexibility while providing access to an excellent benefits package, including private medical cover, generous holiday allowances, and a robust pension scheme. Join us to make a meaningful impact in public services while enjoying a collaborative environment that fosters innovation and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Change, Configuration & Release Analyst in Hartlepool
✨Tip Number 1
Network like a pro! Reach out to current employees at NECSWS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Change, Configuration & Release Team.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL methodology and the specifics of change management. We recommend practising common interview questions related to stakeholder engagement and risk assessment to show you’re ready to hit the ground running.
✨Tip Number 3
Showcase your skills! If you’ve got experience with Microsoft Excel or data analysis, be sure to highlight that during your discussions. We want to see how you can bring value to the team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at NECSWS.
We think you need these skills to ace Change, Configuration & Release Analyst in Hartlepool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Change, Configuration & Release Analyst role. Highlight relevant experience and skills that match the job description, especially your stakeholder engagement and ITIL knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with change management and release analysis.
Showcase Your Skills:Be sure to showcase your proficiency in Microsoft Excel and any experience you have with data analysis. This is key for the role, so give examples of how you've used these skills in past positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details!
How to prepare for a job interview at NECSWS
✨Know Your ITIL Inside Out
Since the role requires knowledge of ITIL methodology, make sure you brush up on its principles and practices. Be ready to discuss how you've applied ITIL in past experiences, especially in change management and service delivery.
✨Showcase Your Stakeholder Engagement Skills
This position involves strong stakeholder engagement, so prepare examples that highlight your customer-facing experience. Think about times when you successfully coordinated with different teams or managed expectations during a project.
✨Excel at Excel
Proficiency in Microsoft Excel is essential for this role. Familiarise yourself with data analysis techniques and be prepared to discuss how you've used Excel to track changes or analyse data in previous roles.
✨Prepare for Change Management Scenarios
Expect scenario-based questions related to change requests and risk assessments. Practice articulating your thought process on how you would handle various change management situations, including emergency changes.
