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- Tasks: Provide 2nd line support to customers and resolve their queries.
- Company: Join NEC Software Solutions, part of a global tech giant.
- Benefits: Enjoy private medical cover, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference by supporting vital public services.
- Qualifications: Self-motivated, organised, and enjoy helping people.
- Other info: Inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Main responsibilities:
- To provide 2nd line support to customers using our applications.
- Deal directly with customers both electronically and on the phone.
- Provide 2nd level investigation support and resolution for customer queries and incidents.
- Account management.
- Keep detailed records of customer interactions and investigations.
- Monitor application system and security alerts.
- Use guides to recreate customer reported issues.
- Work across teams within the business.
- Support during the roll-out of applications.
Qualifications:
- Self-motivated and persistent with a desire to learn.
- Organised and able to demonstrate a logical and methodical approach.
- Enjoys helping people.
- A good level of computer literacy.
- Good oral and written communication skills.
- Exhibit empathy and patience during interactions with customers.
- Ability to work independently and as part of a team.
Additional Information:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, with an invaluable employee assistance programme which can help in every area of your life.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required. This role may require a higher clearance such as SC and NPPV +SC Clearance (or be able to apply for this level of clearance).
Who are we? We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
2nd Line Support Consultant in Hartlepool employer: NECSWS
Contact Detail:
NECSWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Consultant in Hartlepool
✨Tip Number 1
Get to know the company inside out! Research NEC Software Solutions and understand their mission, values, and the impact they have on public services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it's crucial to demonstrate empathy and patience. Role-play common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially even a referral, which can significantly boost your chances of landing that 2nd Line Support Consultant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing work we do at NEC Software Solutions.
We think you need these skills to ace 2nd Line Support Consultant in Hartlepool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the 2nd Line Support Consultant role. We want to see how you can help us provide top-notch support to our customers!
Show Off Your Communication Skills: Since good written communication is key for this role, take the time to craft a clear and concise cover letter. Let us know how you’ve successfully communicated with customers in the past – it’ll make a great impression!
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your CV is free from typos and clearly outlines your relevant experience. Keeping things organised will show us you’re ready for the responsibilities of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team at NEC Software Solutions!
How to prepare for a job interview at NECSWS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a 2nd Line Support Consultant. Familiarise yourself with common customer queries and incidents related to applications. This will help you demonstrate your knowledge and show that you're ready to tackle real-world problems.
✨Practice Your Communication Skills
Since this role involves direct interaction with customers, practice articulating your thoughts clearly and empathetically. Consider role-playing scenarios where you handle customer issues, both over the phone and electronically. This will help you feel more confident during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you keep detailed records of customer interactions and investigations. Bring examples of how you've managed your time and tasks effectively in previous roles. This will highlight your organised and methodical approach, which is crucial for this position.
✨Demonstrate Your Team Spirit
This role requires collaboration across teams, so be ready to share examples of how you've worked well in a team environment. Talk about times when you supported colleagues or contributed to group projects, showcasing your ability to work independently while also being a team player.
