NEC Software Solutions in Hartlepool is seeking a Service Desk Manager to lead the end-to-end Service Desk and Incident Management across multiple locations. You will drive ITIL practices, ensure ISO20000 compliance, and partner with stakeholders to deliver a high-performance IT capability worldwide.
You will manage 4 FTEs directly and a broader team of ~50 across Hartlepool, Chippenham and India, setting direction and coaching for continual improvement and service excellence.
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Global Service Desk Manager - ITIL Lead, Remote 50% employer: NECSWS
NEC Software Solutions is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Senior Power BI Engineer will directly impact decision-making and product functionality. With a strong emphasis on employee growth, we offer continuous learning opportunities and support for professional development, all while being part of a dynamic team in a location that champions technological advancement and data governance.
