At a Glance
- Tasks: Install, support, and maintain IT and communication systems while exceeding customer expectations.
- Company: Join NEC Software Solutions, a leader in tech with a commitment to inclusivity.
- Benefits: Enjoy 25 days holiday, life assurance, and flexible benefits tailored to you.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: IT background, field engineer experience, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled to exceeding customer expectations.
This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills.
Due to strict UK security clearance requirements and right to work, applicants must be eligible.
Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a working condition.
- Perform all types of scheduled maintenance activities for your assigned area including but not limited to; system inspections, preventive maintenance, software updates and upgrades.
- Troubleshoot, diagnose, and repair ('Break/Fix') using basic test equipment of all products and associated equipment in accordance with procedures and within designated timeframes.
- Complete all administrative duties, which include but not limited to; spare parts inventory up to TEA2, field activity reports, return material Authorisations, expense reports etc. within the prescribed timeframes.
Provide feedback to the team leader and take part in continuous improvement projects as required to improve processes and find efficiencies.
- Maintain all aspects of your assigned region to include but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base.
- Work as part of a regional team, supporting members of your team and teams in other regions.
- Join an ‘on call’ rota to provide 24/7/365 support to our customers.
Qualifications
Skills & Experience
- IT literate with an IT background in various forms.
- Experience as a Field Engineer.
- Desktop: MS-Windows 11 and 10.
- Server and Storage: MS-Windows 2016 and above.
- Active Directory, WSUS.
- MS-Hyper V or knowledge of other virtualisation technologies.
- Networking Skills.
- Willingness to travel to customer sites.
- Approach any situation with a cool head, logical, methodical manner.
- Training will be provided to expand your knowledge and skill base.
Desirable
- Experience of "ICCS" and/or working in a secure/control room environment.
- Working knowledge of radio, i. e. DMR/Tetra and/or Airwave.
- Networking – Cisco literate or qualified.
- Working knowledge of MS-SQL.
- Additional Information
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
- A selection of flexible benefits to suit your individual needs
- Other Information
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
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Field Service Engineer employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to NECSWS as a field sales pro!
✨Scout Out the Competition
Research potential competitors for NECSWS and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up NECSWS’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at NECSWS, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at NECSWS, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at NECSWS.
How to prepare for a job interview at NECSWS
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that NECSWS offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in NECSWS but also helps you get a feel for whether you’d thrive in that environment.
