At a Glance
- Tasks: Install, support, and maintain IT systems while exceeding customer expectations.
- Company: Join NEC Software Solutions, part of a global tech giant making a real-world impact.
- Benefits: Enjoy 25 days holiday, life assurance, pension plan, and flexible benefits.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team that supports vital public services and makes a difference.
- Qualifications: IT background, excellent customer service skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled to exceeding customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills. Due to strict UK security clearance requirements and right to work, applicants must be eligible.
Job Duties
- Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a working condition.
- Perform all types of scheduled maintenance activities for your assigned area including but not limited to; system inspections, preventive maintenance, software updates and upgrades.
- Troubleshoot, diagnose, and repair (‘Break/Fix’) using basic test equipment of all products and associated equipment in accordance with procedures and within designated timeframes.
- Complete all administrative duties, which include but not limited to; spare parts inventory up to TEA2, field activity reports, return material Authorisations, expense reports etc. within the prescribed timeframes.
- Provide feedback to the team leader and take part in continuous improvement projects as required to improve processes and find efficiencies.
- Maintain all aspects of your assigned region to include but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base.
- Working as part of a regional team, supporting members of your team and teams in other regions.
- Join an ‘on call’ rota to provide 24/7/365 support to our customers.
Qualifications
- IT literate with an IT background in various forms:
- Experience as a Field Engineer.
- Excellent customer facing skills.
- Desktop: MS-Windows 11 and 10.
- Server and Storage: MS-Windows 2016 and above.
- Active Directory, WSUS.
- MS-Hyper V or knowledge of other virtualisation technologies.
- Networking Skills.
- A willingness to travel (perhaps other regions) to customer sites.
- Be able to approach any situation with a cool head, logical, methodical manner.
- Training will be provided to expand your knowledge and skill base.
- Desirable
- Experience of "ICCS" and/or working in a secure/control room environment.
- Working knowledge of radio, i.e. DMR/Tetra and/or Airwave.
- Networking – Cisco literate or qualified.
- Working knowledge of MS-SQL.
Additional Information
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Field Service Engineer employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NECSWS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NECSWS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NECSWS!
✨Direct Apply to NECSWS
Let's not forget to apply directly through the NECSWS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NECSWS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NECSWS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NECSWS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
