At a Glance
- Tasks: Support and maintain NEC Public Safety solutions for the Maritime and Coastguard Agency.
- Company: Join NEC Software Solutions, part of a global tech giant making a real-world impact.
- Benefits: Enjoy private medical cover, generous holiday, and access to 15,000+ LinkedIn Learning courses.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be part of a team that supports vital public services and makes a difference every day.
- Qualifications: Proficiency in Microsoft applications and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
Come join us and make a difference in the world!
Working Pattern: 2 x days (07:00 – 19:15), 2 x nights (19:00 – 07:15), followed by 4 days off. This is a 24/7/365 shift rotation with no flexibility for standard office hours.
Purpose of the Role: This role is part of a dedicated team supporting and maintaining NEC Public Safety solutions, primarily for the Maritime and Coastguard Agency (MCA), while also providing support for other customers as required. The Support Consultant will deliver application and systems support, incident triage, resolution, and proactive maintenance. While the role is primarily based in Fareham, occasional travel to other customer sites may be required.
Security Clearance: You must have the ability to obtain and maintain NPPV3 and SC clearance.
Key Duties & Responsibilities
- Incident investigation, resolution, and ownership.
- Fault finding and troubleshooting NEC Public Safety’s DSX & Vision product suite at both hardware and software levels.
- Liaising with 3rd line development teams and 3rd party providers.
- Providing technical support to end users and internal teams.
- Performing regular software updates and upgrades either remotely or at customer sites.
- Carry out/manage/own technical changes (RFCs) in line with ITIL processes.
- Assist with Problem Management and Change processes.
- Create, review, and update engineering documentation (workplans, instructions, technical guides).
- Monitor incidents/service requests in accordance with ISO20000-1 processes.
- Ensure incidents are resolved to customer satisfaction and escalated where necessary.
- Maintain accurate records and case notes in support tools.
- Adhere to all company procedures and corporate policies.
Additional Information
This is a site-based role in Fareham, with occasional remote work for specific tasks. Occasional travel to other customer sites may be required. Ability to prioritise and plan workload. Self-motivated and able to work independently or as part of a team. Problem-solving mentality.
Qualifications
Essential Qualifications & Experience
- Proficiency in Microsoft Business Applications (Excel, Word, Outlook).
- Strong troubleshooting and problem-solving experience.
Desirable Qualifications & Experience
- Microsoft Certification in a related discipline.
- Experience with Microsoft Windows 10 and Windows Server up to 2016.
- Working knowledge of MSSQL applications, with ability to construct queries and analyse results.
- Practical experience in TCP/IP network support.
Skills & Attributes
- Ability to prioritise and plan workload.
- Self-motivated and able to work independently or as part of a team.
- Problem-solving mentality.
Benefits
We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Support Consultant - On Site in Fareham employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Support Consultant - On Site in Fareham
✨Tip Number 1
Network like a pro! Reach out to current employees at NEC Software Solutions on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Consultant role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've resolved in the past, especially those related to Microsoft Business Applications or network support.
✨Tip Number 3
Show off your problem-solving mentality! During interviews, share examples of how you’ve tackled challenges in previous roles. This will demonstrate that you’re the right fit for the dynamic environment at NEC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Support Consultant - On Site in Fareham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about supporting NEC Public Safety solutions and making a difference in public services.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, especially in troubleshooting and problem-solving!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you brush up on NEC Public Safety solutions, especially the DSX & Vision product suite. Familiarise yourself with common troubleshooting techniques and be ready to discuss your experience with Microsoft Business Applications and TCP/IP network support.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about incidents you've resolved, how you approached them, and what the outcomes were. This will demonstrate your problem-solving mentality, which is crucial for this role.
✨Understand the Shift Pattern
Since this role involves a 24/7 shift rotation, be ready to discuss your availability and how you plan to manage your time effectively. Showing that you understand and are comfortable with the working pattern will reflect positively on your commitment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the types of incidents you might encounter, or the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
