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- Tasks: Support and maintain NEC Public Safety solutions for the Maritime and Coastguard Agency.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Why this job: Be part of a team that supports vital public services and makes an impact.
- Qualifications: Proficiency in Microsoft applications and experience in IT support required.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Working Pattern: 2 x days (07:00 – 19:15), 2 x nights (19:00 – 07:15), followed by 4 days off. This is a 24/7/365 shift rotation with no flexibility for standard office hours.
Purpose of the Role: This role is part of a dedicated team supporting and maintaining NEC Public Safety solutions, primarily for the Maritime and Coastguard Agency (MCA), while also providing support for other customers as required. The Support Consultant will deliver application and systems support, incident triage, resolution, and proactive maintenance. While the role is primarily based in Fareham, occasional travel to other customer sites may be required.
Security Clearance: You must have the ability to obtain and maintain NPPV3 and SC clearance.
- Fault finding and troubleshooting NEC Public Safety’s DSX & Vision product suite at both hardware and software levels.
- Providing technical support to end users and internal teams.
- Performing regular software updates and upgrades either remotely or at customer sites.
- Carry out/manage/own technical changes (RFCs) in line with ITIL processes.
- Monitor incidents/service requests in accordance with ISO20000-1 processes.
- Maintain accurate records and case notes in support tools.
- Adhere to all company procedures and corporate policies.
This is a site-based role in Fareham, with occasional remote work for specific tasks. Occasional travel to other customer sites may be required.
- Proficiency in Microsoft Business Applications (Excel, Word, Outlook).
- Excellent customer service skills.
- Microsoft Certification in a related discipline.
- ITIL accreditation.
- Experience with Microsoft Windows 10 and Windows Server up to 2016.
- Practical experience in TCP/IP network support.
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. And we’ll support you all the way.
Locations
Applications Support Advisor - immediate start in Fareham, Hampshire employer: NECSWS
Contact Detail:
NECSWS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Advisor - immediate start in Fareham, Hampshire
✨Tip Number 1
Get to know the company! Research NEC Software Solutions and their role in public safety. Understanding their mission and values will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves fault finding and technical support, brush up on your knowledge of NEC Public Safety’s products and common issues. This will give you a leg up when discussing your experience.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or other platforms to chat with folks already working at NEC. They can provide insider tips and might even refer you, which can boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Applications Support Advisor - immediate start in Fareham, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Advisor role. Highlight your experience with NEC Public Safety solutions, customer service skills, and any relevant ITIL or Microsoft certifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting public safety solutions and how your skills align with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with Microsoft Windows, TCP/IP network support, and any troubleshooting you've done. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits package. Let’s get your application in!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you brush up on NEC Public Safety solutions, especially the DSX & Vision product suite. Familiarise yourself with common troubleshooting techniques and be ready to discuss your experience with Microsoft Windows 10 and Server 2016. This will show that you're not just a good fit for the role but also genuinely interested in the technology you'll be working with.
✨Show Off Your Customer Service Skills
As an Applications Support Advisor, you'll be dealing with end users regularly. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond to help someone out. This will demonstrate your ability to handle customer interactions effectively.
✨Get ITIL Savvy
Since the role involves managing technical changes in line with ITIL processes, it’s crucial to understand these principles. Brush up on ITIL terminology and processes, and be prepared to discuss how you've applied them in previous roles. This will show that you can seamlessly integrate into their workflow.
✨Be Ready for Shift Work
This position requires a commitment to a 24/7 shift rotation. Be honest about your availability and willingness to work nights and weekends. It might be helpful to mention any previous experience with shift work, as this will reassure them that you’re ready for the demands of the role.