At a Glance
- Tasks: Lead customer success initiatives and ensure seamless solutions for housing clients.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Remote or hybrid working options available; we value inclusivity and diversity.
- Why this job: Be part of a team that supports vital public services and makes a difference.
- Qualifications: Experience in housing solutions and strong communication skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more at www. necsws. com
Job Description
Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy
Key Responsibilities
- Accountable for the full solution specific to the customer
- Understand how all parts of the system work together
- Ensure decisions in one area do not cause problems elsewhere
- Take responsibility for overall solution coherence
- Make and own design decisions
- Be the accountable owner for cross‑module decisions
- Resolve solution conflicts between teams, modules, or requirements
- Make clear recommendations and take ownership of outcomes
- Ensure consistency across modules
- Check that the different parts of the system are set up in a consistent way
- Identify and address solution issues early before they become major problems
- Prevent conflicting configurations across modules
- Translate business policy into system behaviour
- Work with customers to understand policies and requirements
- Ensure those rules are applied correctly and consistently in the system
- Highlight risks where policy and system design don’t align
- Provide leadership to customers and teams
- Act as the main functional authority for complex issues
- Support senior customer conversations and decisions
- Help explain complex topics in a simple and clear way
- Assure delivery quality
- Ensure testing covers real end‑to‑end scenarios
- Help decide if the solution is ready to go live
- Focus teams on resolving the most important issues
- Key Capabilities
- Able to think end‑to‑end across the whole solution
- Comfortable making decisions and taking ownership
- Able to simplify complex problems for others
- Confident to challenge and manage trade‑offs
- Understands how Operations, Policy, and System configuration fit together
- Success Measures
- Clear ownership of design decisions
- Reduced rework and cross‑module issues
- Fewer escalations
- Increased customer confidence
- Less dependency on individual knowledge holders
Qualifications
- Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
- Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
- Experience in Consultancy, including customer interaction and project methodologies.
- Excellent written and verbal communication skills.
- Experience with ownership on Design Decisions
- Ability to problem-solve in demanding circumstances and manage multiple projects
- Experience leading and mentoring individuals in a consultancy capacity
- Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme.
- When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to Linked In Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
- OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation).
While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more.
We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.
The more we do, the more our customers can do for others.
And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Customer Success Manager - Housing employer: NECSWS
NEC Software Solutions is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions as a Senior Power BI Engineer will directly impact decision-making and product functionality. With a strong emphasis on employee growth, we offer continuous learning opportunities and support for professional development, all while being part of a dynamic team in a location that champions technological advancement and data governance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Housing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NECSWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NECSWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Housing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NECSWS:Your cover letter is your chance to shine! Tell us why you want to work at NECSWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NECSWS!
How to prepare for a job interview at NECSWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
