At a Glance
- Tasks: Provide excellent customer service via phone, email, and letter while processing housing and council tax changes.
- Company: Join NEC Software Solutions, a global tech leader making a real difference in public services.
- Benefits: Enjoy competitive salary, private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Other info: Opportunities for career progression and skill development in a supportive environment.
- Why this job: Be part of a team that supports vital public services and helps communities thrive.
- Qualifications: Customer service experience, problem-solving skills, and IT competence are essential.
The predicted salary is between 30362 - 37110 £ per year.
- Compensation: up to GBP 26227.50 - yearly
- Company Description
Come join us and make a difference in the world!
Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.
- Main Responsibilities
- To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with Minimum support.
- Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations.
- Coaching and mentoring junior staff/Colleagues.
- Shares best practice with colleagues and lead update sessions to wider team.
- Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills.
- Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements.
- Regularly exceeds minimum contractual standards for productivity/accuracy.
Qualifications
- Experience of using Northgate / Academy / IBS (Civica) Systems
- Proven problem solving skills
- Good customer service and communication skills
- Working knowledge of Housing Benefits / Council Tax
- Delivers under pressure with a flexible approach to work
- IT competent
- Self-motivated
- Skill development and progression –
Skills:-
NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues.
We aim to cross skill in at least one additional service within our processing centre.
For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i. e.
Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NECSWS actively seeks to progress our colleagues internally.
The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.
- Career progressions within our Revenue and benefits processing department:-
- Revenues and Benefits officer
- Revenues and Benefits Senior
- Revenues and Benefits Team Leader
- Revenues and Benefits Service Manager
- Senior Operational Management Roles
- Additional Information
- We are proud of the benefits we offeremployees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- Afantasticselection offlexible benefits to suit your individual needs
- We are an employer who cares, we have ainvaluableemployee assistance programme which can help in every area of your life
- All colleagues get free access to Linked In Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
- Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation).
While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more.
We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.
The more we do, the more our customers can do for others.
And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
#J-18808-Ljbffr
Customer Service Advisor employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NECSWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NECSWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NECSWS:Your cover letter is your chance to shine! Tell us why you want to work at NECSWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NECSWS!
How to prepare for a job interview at NECSWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
