At a Glance
- Tasks: Help deliver mission-critical software solutions for emergency services across the UK and beyond.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy 25 days holiday, life assurance, pension plan, and flexible benefits.
- Other info: Inclusive employer committed to supporting all candidates through the recruitment process.
- Why this job: Be part of a dedicated team impacting public services and communities.
- Qualifications: Experience in troubleshooting, Microsoft systems, and excellent customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
Job Description
NO AGENCIES PLEASE
Due to strict security clearance requirements, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more.
As an Infrastructure Engineer, you will be helping us to deliver our solutions into live operational service for our suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC Software Solutions (NEC SWS) into sites across the UK, Ireland, Europe and beyond.
What you will be doing:
- Build, Commissioning, and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments or Hosted Data Centres.
- Fault finding our product suite of solution/s at both hardware and software levels.
- Create, review and update NEC Engineering documentation, for example workplans, work instructions and technical guides.
- Work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
- Work from a variety of locations and extensive travel should be expected, including overnight stays.
- Engage in extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
- Work both in a team and, potentially autonomously where projects dictate a limited engineering requirement.
- Follow and adhere to NEC Software Solutions outlined process & procedures.
- Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
- Present a professional approach and attitude to all work undertaken.
- Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.
Qualifications
Who are you?
- Experienced in troubleshooting and problem solving.
- A good understanding of Microsoft active directory / domain architecture.
- Proven experience of administering and working with Microsoft Windows 11, Windows Server up to 2022.
- Proven Experience deploying Microsoft Windows and server Operating systems.
- Proven Experience deploying Microsoft Windows Updates (WSUS).
- Working knowledge of MySQL/MSSQL (running backups, running queries, etc).
- Proven knowledge and experience of virtualisation environments (Hyper-V or VMware).
- MS Business Applications experience including Excel, Visio, Word.
- Excellent customer service skills.
- Proven experience working to ITIL best practices.
Additional Information
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost).
- A Group Pension Plan.
- A selection of flexible benefits to suit your individual needs.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Implementation Consultant in Chippenham employer: NECSWS
At SSS Public Safety, a subsidiary of NEC Software Solutions, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in public safety. Our collaborative work culture fosters innovation and continuous improvement, while our comprehensive benefits package, including generous holiday allowances and a robust pension plan, ensures that our employees are well-supported both personally and professionally. With opportunities for growth and development in a role that directly contributes to saving lives, joining our London team as a Remote Project Engineering Manager means becoming part of a mission-driven organisation that truly values its people.
