At a Glance
- Tasks: Provide tech support and maintenance for NEC employees' desktop environments.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy private medical cover, 25 days holiday, and a fantastic pension scheme.
- Other info: Inclusive workplace with excellent career growth opportunities and flexible benefits.
- Why this job: Be part of a team that supports vital public services and makes a positive impact.
- Qualifications: Experience in hardware/software troubleshooting and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
Role involves:
- Support a cross-platform environment, including Windows, IOS
- Provide onsite & remote technical support for staff members in the Hartlepool office and the wider business
- Document, track, and monitor all problems on the Helpdesk system (ISM) to ensure a timely resolution
- Maintain and encourage best practice across the business e.g. file sharing, encryption etc.
- Procure, configure, manage, maintain and develop desktop PCs, laptops, peripherals, mobile technology and printers
- Facilitate secure access to the network for remote users
- Providing users with appropriate support and advice
- Keeping up to date with the latest technologies
- Identify opportunities for improvement and make constructive suggestions for change.
Qualifications:
Work Experience- Ability to setup and maintain components and peripheral accessories.
- Software and Hardware Troubleshooting
- Windows 10 & 11 experience
- Microsoft Office Suite experience
- Knowledge of laptop & desktop hardware (e.g. RAM, SSD/HDD)
- Proactive attitude
- Willingness to learn
- Able to operate with minimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls
- Able to maintain professional demeanour under stress
- Able to operate within customer standard operating procedures
- Self-confidence and interpersonal skills
- Analytical and problem-solving skills
- Good communication (both verbal and written) skills
- Planning and organising skills
- Strong listening skills
- Able to operate effectively in a team environment with both technical and non-technical team members
- Experience using Active Directory
- Password resets, account creation
- Use of Microsoft Intune/Entra
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
End User Support in Bracknell employer: NECSWS
At NEC Software Solutions, we pride ourselves on fostering a supportive and inclusive work culture that empowers our employees to thrive. Located in Hartlepool, our End User Support team plays a crucial role in ensuring optimal workstation performance for over 3,000 staff members, with ample opportunities for professional growth and development. With an excellent benefits package, including private medical cover and a generous pension scheme, joining us means being part of a company that values your contributions and is dedicated to making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support in Bracknell
✨Tip Number 1
Get to know the company inside out! Research NEC Software Solutions and understand their mission, values, and the impact they have on public services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where NEC is present. Building relationships can give you insider info and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for technical questions! Since the role involves troubleshooting and support, brush up on your knowledge of Windows 10 & 11, Microsoft Office Suite, and hardware components. Practising common scenarios can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace End User Support in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End User Support role. Highlight your experience with hardware and software troubleshooting, especially with Windows 10 & 11 and Microsoft Office Suite. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of user interaction, it's crucial to showcase your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in providing support to non-technical users.
Demonstrate Your Proactive Attitude:We love candidates who take initiative! In your application, share examples of how you've identified problems and suggested improvements in previous roles. This will show us that you're not just reactive but also proactive in your approach.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at NECSWS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, as well as the Microsoft Office Suite. Be ready to discuss your experience with hardware troubleshooting and how you've handled issues in the past. This role is all about providing support, so showing that you can diagnose and fix problems will definitely impress.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky tech issues before. Think about times when you had to troubleshoot under pressure or help a colleague who was struggling. Being able to articulate your thought process will demonstrate your analytical skills and proactive attitude.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. You want to show that you can communicate effectively with both technical and non-technical team members. A friendly, professional demeanour will go a long way in making a good impression.
✨Be Ready to Discuss Best Practices
Familiarise yourself with best practices in IT support, such as file sharing and data encryption. Be prepared to share your thoughts on how these practices can improve efficiency and security within the organisation. Showing that you're not just a problem solver but also someone who thinks ahead will set you apart.
