At a Glance
- Tasks: Support the resolution of customer billing queries and ensure timely cash collection.
- Company: Join NEC Software Solutions, part of a global tech giant making a real difference.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Flexible benefits and free access to LinkedIn Learning for personal growth.
- Why this job: Be part of a team that supports vital public services and makes a positive impact.
- Qualifications: Experience in credit control or disputes management is preferred but not essential.
The predicted salary is between 30000 - 40000 € per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com. NO AGENCIES PLEASE.
Role Purpose
Working alongside the Sales Order Processing team, you will be supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target, following process & control mechanisms determined in the Order to Billing process.
What you will be doing
- Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams to ensure queried contractual invoicing is validated, reconciled and resolved quickly to help maximise on cash collection activity.
- Raising required Credit Tasks within SharePoint 365 system, gaining timely Business & Finance approvals.
- Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system, ensuring all relevant & associated SAP orders are updated, particularly where a Supersede or Termination has been progressed.
- Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection.
- Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas.
- Assist with ad hoc Sales Order Processing tasks as and when required.
Qualifications
Who we are looking for
- Previous experience in either a Credit Control or Disputes management role.
- Excellent organisational skills.
- Excellent interpersonal skills.
- Excellent command of the English language.
- Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word.
- SAP Sales Order Processing knowledge is not essential, but is desirable.
Personal Skills
- Thorough & Accurate data entry & verification of own work.
- High Degree of personal organisation.
- Clear & Concise record keeping.
- Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner.
- Excellent Communication Skills.
- Customer Focus.
- High regard for Team Working.
- Flexibility.
- Ability to prioritise workload.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Disputes Administrator in Alderley Edge employer: NECSWS
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. With a comprehensive benefits package including private medical cover, generous holiday allowances, and access to over 15,000 LinkedIn Learning courses, we empower our employees to thrive both professionally and personally. Join us in our mission to make a meaningful impact in public services while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Disputes Administrator in Alderley Edge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Disputes Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions related to Credit Control and Disputes Management. Practise your answers, focusing on your organisational skills and how you handle customer queries. Confidence is key!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SharePoint 365 and SAP Finance systems if you haven't already. Being able to talk about your experience with these tools will definitely give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining NEC Software Solutions and making a difference!
We think you need these skills to ace Disputes Administrator in Alderley Edge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Disputes Administrator role. Highlight your relevant experience in Credit Control or Disputes management, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills:Since this role requires excellent organisational skills, give us examples of how you've managed tasks or projects in the past. We want to see how you keep things on track and ensure everything runs smoothly!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you understand the basics of Credit Control and Disputes Management. Brush up on relevant terminology and processes, especially those mentioned in the job description. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, be ready to discuss how you manage your workload. Prepare examples of how you've successfully prioritised tasks in previous roles, especially when dealing with multiple disputes or queries at once.
✨Communicate Clearly
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you resolved a dispute or communicated effectively with a team, as this will demonstrate your interpersonal skills.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like SharePoint 365 and SAP Finance. If you have experience with similar systems, be ready to discuss that. Showing that you can quickly adapt to new software will give you an edge.
