At a Glance
- Tasks: Lead a dynamic team while managing customer portfolios and driving sales.
- Company: Join NEC Software Solutions, part of a global tech giant making a real-world impact.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that supports vital public services and makes a difference.
- Qualifications: Sales experience, leadership skills, and proficiency in Microsoft 365 are essential.
The predicted salary is between 29700 - 36300 £ per year.
Company Description
Job Description
Account Support Team leader to work within a busy internal sales team.
The role is an office based role with direct line management responsibility for a team of account support executives. As well as being responsible for line management you will also be required to maintain a customer portfolio to upsell and promote products via webinar, telephone calls and emails. Typical products and services could be additional modules, consultancy and support renewals. This role has the potential to move through the career structure.
Responsibilities and Duties:
- Direct line management of a team of account support executives.
- To work closely with the Team manager and other team leads to ensure that annual and monthly Sales targets are met.
- Develop relationships with other stakeholders in order to promote the Sales Desk team and actively search for opportunities to increase sales.
- Provide cover for the team manager when needed in Financial or Marketing meetings.
- Assist in formulating propositions for the team to campaign.
- Develop effective relationships at all levels within the customer base.
- Ensure that CRM is up to date and accurately reflects all opportunities.
- Taking responsibility for their teams opportunities from point of order to delivery.
- Understand and adhere to all corporate policy, processes and procedures.
- Attend and participate in both internal and external meetings as directed.
- Ensure that at all times a satisfactory pipeline of future opportunity is maintained.
- Seek to provide new ideas to enhance the effectiveness of sales performance in NEC, including any new product/service ideas.
Qualifications
- Previous sales experience gained in a target driven environment
- Good Leadership skills
- Demonstrable Organisational Skills
- Good interpersonal skills
- Experience with Microsoft 365
- Excellent Communication and interpersonal skills.
- Experience with CRM/SharePoint Would be highly advantageous
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Account Support Team Leader employer: NECSWS
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our comprehensive benefits package, including private medical cover, generous pension contributions, and access to over 15,000 LinkedIn Learning courses, ensures that our employees are well-supported in their professional growth. Join us in our mission to make a meaningful impact on public services while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NECSWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NECSWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Support Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NECSWS:Your cover letter is your chance to shine! Tell us why you want to work at NECSWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NECSWS!
How to prepare for a job interview at NECSWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
