At a Glance
- Tasks: Provide top-notch IT support and resolve customer queries efficiently.
- Company: Join NECSWS, a leading IT service provider in Tees Valley.
- Benefits: Enjoy private medical cover, generous holidays, and flexible shifts.
- Other info: Flexible 24/7 shifts with opportunities for career advancement.
- Why this job: Be part of a dynamic team and enhance your IT skills.
- Qualifications: Strong customer service skills and IT support experience required.
The predicted salary is between 25000 - 30000 £ per year.
NECSWS in Tees Valley is seeking a 1st Line IT Support professional to join their Hartlepool office. This role requires excellent customer service skills and experience in IT service provision. The successful candidate will manage customer queries and incidents, ensuring effective resolution as per service level agreements.
This position involves 24/7 shift work, so flexibility is essential. The company offers comprehensive benefits including private medical cover and generous holiday options.
24/7 IT Service Desk Analyst – First Line Support employer: NECSWS
NECSWS is an exceptional employer located in Hartlepool, offering a dynamic work environment for IT Service Desk Analysts. With a strong emphasis on employee well-being, the company provides comprehensive benefits such as private medical cover and generous holiday options, fostering a supportive culture that values flexibility and growth. Join us to be part of a team that prioritises customer service excellence while providing ample opportunities for professional development in the thriving Tees Valley region.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 IT Service Desk Analyst – First Line Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NECSWS on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to demonstrate our problem-solving skills and customer service prowess, as these are key for a 1st Line Support role.
✨Tip Number 3
Show off our flexibility! Since this role involves 24/7 shifts, let’s highlight any previous experience with shift work or our willingness to adapt to different schedules during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace 24/7 IT Service Desk Analyst – First Line Support
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and incidents in the past, so share specific examples that demonstrate your ability to resolve issues effectively.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love it when applicants tailor their documents to match the job description. Mention your IT service provision experience and any relevant skills that align with the 1st Line Support role.
Flexibility is Key:Since this role involves 24/7 shift work, make sure to mention your flexibility in your application. We appreciate candidates who are willing to adapt to different working hours, so let us know how you can fit into our schedule.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NECSWS
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around first line support. Familiarise yourself with common issues and solutions, as well as the tools and software typically used in IT service desks. This will help you answer technical questions confidently.
✨Customer Service is Key
Since this role requires excellent customer service skills, think of examples from your past experiences where you’ve successfully resolved customer queries. Be ready to demonstrate your ability to stay calm under pressure and communicate effectively.
✨Flexibility Matters
Given that the position involves 24/7 shift work, be prepared to discuss your availability and flexibility. Highlight any previous experience you have with shift work or how you manage your time effectively to accommodate varying schedules.
✨Research NECSWS
Take some time to learn about NECSWS and their values. Understanding their mission and the services they provide will not only help you tailor your answers but also show your genuine interest in the company. It’s a great way to connect your skills to their needs.
