At a Glance
- Tasks: Manage front desk responsibilities at the box office for exciting events.
- Company: Join the NEC Group, known for creating unforgettable experiences through world-class events.
- Benefits: Enjoy free onsite parking, lunch, pension matching, and exclusive discounts.
- Other info: No two days are the same; thrive in an exciting atmosphere!
- Why this job: Be part of a dynamic team in a fast-paced environment with diverse events.
- Qualifications: Strong customer service skills and ability to work under pressure required.
All the job requirements are detailed below. Where applicable, all skills, qualifications, and memberships required for this role are included.
Job details
Job title: Arenas Casual Customer Advisor (Box Office)
Job reference: REQ003737
Date posted: 10/07/2025
Application closing date: 31/07/2025
Location: Birmingham, West Midlands, United Kingdom
Salary: £12.75 per hour
Package: Blank
Contractual hours: 0
Basis: Casual
Job category/type: Arenas
Attachments: Blank
Job description
Join the NEC Group and be part of something extraordinary!
Arenas Casual Customer Advisor (Box Office)
The NEC Group is looking for talented and passionate individuals to join our dynamic team. Our mission is to create unforgettable experiences through world-class events and services.
We have a fantastic opening for an Arenas Casual Customer Advisor (Box Office) to join our Arenas team in Ticketing.
You will be working across two of the UK\'s top 10 arenas, which host over 200 events and welcome 1.5 million fans annually. Based in Birmingham City Centre and on the NEC Campus in Solihull, you will be part of a team that welcomes people to a wide variety of events, from concerts and comedy to sporting and family events. No two days are ever the same!
About The Role
This role involves managing front desk responsibilities at the box office on-site at Utilita Arena Birmingham and bp pulse LIVE!
About You
Our ideal candidate will have:
- Strong customer service and decision-making skills
- Ability to work as part of a team and under pressure in a fast-paced environment
- A calm, patient, and professional manner
- Working knowledge of a ticketing platform, ideally AXS
- Awareness of client confidentiality and compliance with data protection policies
We believe in people-first values, embracing diversity, and creating memorable moments — because memories are made here, and we make every moment matter.
If this sounds like you and you thrive in a fast-paced and exciting environment, then apply now!
What We Offer
- Free onsite parking and lunch when working
- Pension matching up to 7% (additional contributions possible)
- Life Assurance cover
- Private Medical Insurance
- Healthcare Cash Plan and Holiday Buy/Sell options
- Exclusive discounts and many more benefits
Arenas Casual Customer Advisor (Box Office) in Birmingham employer: Necgroup
Join the NEC Group, a vibrant employer dedicated to creating unforgettable experiences in Birmingham's bustling event scene. With a strong commitment to employee well-being, we offer competitive pay, free onsite parking, and a range of benefits including private medical insurance and pension matching. Our inclusive work culture fosters growth and diversity, making it an ideal place for those looking to thrive in a dynamic environment while being part of a team that welcomes millions of fans to world-class events.
StudySmarter Expert Advice🤫
We think this is how you could land Arenas Casual Customer Advisor (Box Office) in Birmingham
✨Tip Number 1
Familiarise yourself with the events hosted at Utilita Arena Birmingham and bp pulse LIVE! Knowing the types of events and the audience they attract can help you engage better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face at a box office. Think about how you would handle difficult customers or high-pressure situations, as these are key aspects of the job.
✨Tip Number 3
If you have experience with ticketing platforms, especially AXSA, make sure to highlight this in conversations. If not, consider doing a bit of research or even a short online course to get familiar with how such systems work.
✨Tip Number 4
Network with current or former employees of the NEC Group if possible. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can give you an edge during the selection process.
We think you need these skills to ace Arenas Casual Customer Advisor (Box Office) in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Arenas Casual Customer Advisor position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to work under pressure and in a team. Mention specific examples where you provided excellent service or handled challenging situations.
Showcase Your Skills:Make sure to mention your familiarity with ticketing platforms, especially AXSA if applicable. Discuss your decision-making skills and how you maintain professionalism in a fast-paced environment, as these are key attributes for the role.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the NEC Group. Use this opportunity to convey your passion for creating memorable experiences and how you embody their people-first values.
How to prepare for a job interview at Necgroup
✨Showcase Your Customer Service Skills
As an Arenas Casual Customer Advisor, you'll be interacting with a diverse range of customers. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your strong customer service skills.
✨Demonstrate Teamwork Abilities
This role requires working as part of a team in a fast-paced environment. Highlight your experiences where you collaborated with others to achieve a common goal, showcasing your ability to work well under pressure.
✨Familiarise Yourself with Ticketing Platforms
Having a working knowledge of ticketing platforms, especially AXSA, will give you an edge. If you have experience with similar systems, be ready to discuss it and express your willingness to learn quickly.
✨Understand Data Protection Policies
Awareness of client confidentiality and compliance with data protection is crucial. Brush up on relevant policies and be prepared to discuss how you would handle sensitive information responsibly.
