At a Glance
- Tasks: Provide first-line IT support and log incidents in our ITSM system.
- Company: Join NEC, a leading tech company in Hartlepool.
- Benefits: Enjoy private medical cover, a pension plan, and training opportunities.
- Other info: Work Monday to Friday in a supportive team environment.
- Why this job: Kickstart your IT career while helping users solve their tech issues.
- Qualifications: Basic IT knowledge and a passion for customer service.
The predicted salary is between 25000 - 35000 £ per year.
NEC in Hartlepool is seeking a Service Desk Analyst to provide first-line IT support across multiple channels from our Hartlepool office.
You will log incidents in ITSM, prioritise according to SLAs, and coordinate with second-line teams while keeping users informed.
Eligibility for UK Security Clearance is required.
Training and benefits include private medical cover and a pension plan. Responsibilities include logging, categorising, diagnosing basic issues, and ensuring timely updates and
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Service Desk Analyst — First-Line IT Support (Mon-Fri) employer: NEC
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation across teams in the UK and India. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while working on impactful projects within the public sector. Our commitment to high-quality software delivery ensures that you will be part of a team that values excellence and continuous improvement.
