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- Tasks: Drive digital transformation for emergency services by automating repetitive tasks and enhancing service delivery.
- Company: Join NEC Software Solutions, a leader in innovative tech for public safety.
- Benefits: Enjoy private medical cover, 25 days holiday, life assurance, and access to LinkedIn Learning.
- Why this job: Make a real impact in emergency services while working with cutting-edge RPA and AI technologies.
- Qualifications: Experience with RPA platforms and strong communication skills are essential.
- Other info: Collaborative environment with opportunities for continuous learning and career growth.
The predicted salary is between 36000 - 60000 £ per year.
As an RPA Consultant for Emergency Services, you will drive digital transformation for police, fire, and rescue organisations. Your work will enable frontline responders and control room staff to focus on critical incidents by automating repetitive, high-volume tasks, improving data accuracy, and ensuring compliance with public safety standards. You will collaborate with operational teams to deliver automation solutions that enhance service delivery, resilience, and public trust.
Key Responsibilities
- Customer Engagement & Consultancy
- Serve as a trusted advisor to police, fire, and emergency service clients, shaping automation roadmaps aligned with operational priorities and compliance requirements.
- Conduct discovery workshops and process assessments with control room, back-office, and frontline teams to identify automation opportunities.
- Translate operational challenges (incident reporting, data entry, evidence management) into robust RPA/AI solutions.
- Present demos, prototypes, and proofs of concept tailored to emergency services environments.
- Collaborate with subject matter experts (SMEs) to validate requirements, solution approaches, and delivery plans.
- Support change management and user adoption, recognising the unique culture and pressures of emergency services.
- Technical Delivery
- Design, build, test, and deploy automation workflows using RPA and AI tools (Power Automate, UiPath, Blue Prism, Automation Anywhere, Python scripts, API-based automation, etc.).
- Integrate AI/LLM-powered capabilities (intelligent document processing, workflow automation, incident triage, and data extraction from police/fire systems).
- Develop reusable automation components and templates for emergency services use cases.
- Use GitHub, GitHub Actions, and GitHub Copilot for version control, CI/CD, and collaborative development.
- Ensure all solutions comply with public safety data governance, security, and audit requirements (CJIS, GDPR, local policies).
- Troubleshoot, enhance, and support automation solutions in live operational environments, including 24/7 support contexts.
- Provide post-implementation support, monitoring, and optimisation of deployed bots.
- Collaboration & Delivery Governance
- Work closely with Delivery Managers, Business Consultants, and operational stakeholders to ensure on-time, high-quality delivery.
- Establish and maintain RPA governance, standards, and documentation for sustainability, auditability, and regulatory compliance.
- Provide estimates, assist in solution design documentation, and ensure traceability of requirements.
- Support pre-sales and bid teams with effort sizing, solution proposals, and technical responses to tenders.
- Continuous Improvement
- Stay current with emerging automation, AI, and public safety technologies, and share best practices with clients and internal teams.
- Champion automation and AI adoption within emergency services, supporting digital workforce initiatives ("digital employees" in police/fire directories).
- Mentor junior team members and deliver training/knowledge transfer to client teams for sustainable automation.
Qualifications
Core Skills & Experience
Essential Skills
- Hands-on development experience with at least one major RPA platform (Power Automate, UiPath, Blue Prism, or Automation Anywhere).
- Ability to quickly learn new technologies and tools relevant to emergency services.
- Understanding of AI/ML/LLM-based automation, including prompt engineering, document intelligence (OCR/IDP), and AI-powered decision models.
- Experience with REST APIs, JSON, web services, and API-based automation.
- Proficiency with GitHub, Git branching strategies, GitHub Actions, and GitHub Copilot.
- Strong communication skills to explain technical concepts to non-technical operational staff.
- Ability to run workshops, capture requirements, and produce clear, accessible documentation.
- Confident presenting solutions and automation opportunities to emergency services stakeholders.
- Consultative mindset - able to challenge, shape, and guide customer thinking.
- Experience working in Agile/Scrum environments.
- Strong debugging, problem-solving skills, and attention to detail.
- High commitment to quality, security, and compliance.
Desirable Skills
- Experience with cloud-based RPA deployments (Azure, AWS) in secure, regulated environments.
- Knowledge of emergency services operations, control room workflows, and sector-specific compliance (CJIS, GDPR, local standards).
- Familiarity with scripting languages (Python, JavaScript, PowerShell).
- Understanding of process optimisation, workflow design, and process mining.
- Experience with post-incident review, audit, and continuous improvement in public safety.
- Awareness of ethical and responsible AI practices, including algorithmic transparency and bias mitigation.
- Experience in training and upskilling operational teams.
Additional Information
When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Robotic Process Automation (RPA) Consultant employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Robotic Process Automation (RPA) Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the emergency services sector on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio of your RPA projects and share it during interviews. Demos and prototypes can really impress and show you mean business.
✨Tip Number 3
Tailor your approach! When chatting with potential employers, make sure to highlight how your experience aligns with their specific needs in emergency services. Speak their language!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Robotic Process Automation (RPA) Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the RPA Consultant role. Highlight your experience with RPA tools and how you've tackled challenges in emergency services or similar environments. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Don’t hold back on your technical prowess! Mention specific RPA platforms you've worked with, like UiPath or Power Automate, and any relevant projects. We love seeing hands-on experience that aligns with what we do at StudySmarter.
Communicate Clearly: Remember, you’ll be explaining complex tech stuff to non-tech folks. Use clear, straightforward language in your application. We appreciate candidates who can bridge that gap and make things easy to understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at NEC
✨Know Your RPA Tools
Make sure you’re well-versed in the major RPA platforms like Power Automate, UiPath, or Blue Prism. Be ready to discuss your hands-on experience and how you've used these tools to solve real-world problems, especially in emergency services.
✨Understand the Emergency Services Landscape
Familiarise yourself with the unique challenges faced by police, fire, and rescue organisations. This will help you tailor your responses and demonstrate that you can translate operational challenges into effective automation solutions.
✨Showcase Your Communication Skills
Since you'll be working with non-technical staff, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with diverse teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about past experiences where you identified automation opportunities or improved processes, and be ready to share those stories.
