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For Companies At a Glance
- Tasks: Lead finance operations and ensure exceptional customer experiences in healthcare.
- Company: Join NEC Software Solutions, a leader in medical imaging solutions.
- Benefits: Enjoy private medical cover, generous holiday, and a strong pension scheme.
- Why this job: Make a real impact in healthcare while developing your finance management skills.
- Qualifications: Proven service delivery experience and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and travel.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated and experienced Finance operations manager to join our health team with responsibility of NEC Software Solutions UK Ltd (Medical Imaging and MIDRSS) diabetic eye screening solution. As a Service Delivery Manager, you will be responsible for ensuring that our team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
MAIN RESPONSIBILITIES
- Monitor key performance metrics and produce financial and service delivery reports.
- Manage end-to-end delivery of finance-related services (invoicing, contract reconciliations, customer reporting).
- Attend regular customer and internal meetings.
- Understand the contractual commitments in place with MI UK and MIDRSS customers and monitor to ensure contracted SLAs are delivered.
- Build strong relationships with finance teams, auditors, clients, and third-party vendors.
- Identify trends and opportunities to streamline financial operations and enhance efficiency.
- Implement continuous improvement initiatives.
- Identify potential opportunities for future business expansion within existing services and customers.
- Work with members of staff from different teams and build strong working relationships.
QUALIFICATIONS
ESSENTIAL COMPETENCIES & EXPERIENCE
- A proven record of delivering services to a high standard and meeting associated SLAs.
- Experience and detailed knowledge of ITIL Service Management processes.
- Experience of working directly with customers preferably in a Healthcare.
- Experience of producing detailed and accurate reports and documentation.
- Experience and involvement in Change Control processes.
- Experience of contributing to bids for new business.
- Strong communication skills.
- Excellent IT skills including good knowledge of MS Office and Google Tools.
- Attention to detail.
PERSON SPECIFICATION
- Ability to stay calm under pressure.
- Able to develop relationships with a wide variety of people.
- Capable of communicating with technical and non-technical staff to translate customer requirements and issues.
- Ability to manage and engage effectively with senior stakeholders/decision makers.
- Ability to manage multiple high-profile accounts simultaneously.
- Ability to work with ambiguity and navigate/coordinate responses to complex issues where obvious solutions may not be available.
- Willing to challenge and improve existing processes and practices.
- Ability to contribute and participate in solution development.
- Capability to multi-task and balance customer requirements and internal priorities.
- Excellent oral and written communication skills.
- Willing to travel to customer sites.
ADDITIONAL INFORMATION
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of.
- A selection of flexible benefits to suit your individual needs.
Finance Operations Manager in Hartlepool employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operations Manager in Hartlepool
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and healthcare sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their financial operations and think of ways you can contribute to improving them. This shows you're not just interested in the role but also in helping the company succeed.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with various stakeholders, being able to convey your ideas clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Finance Operations Manager in Hartlepool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Finance Operations Manager role. Highlight your experience with financial services, customer engagement, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience in healthcare and service delivery.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet SLAs and improve processes. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at NEC
✨Know Your Numbers
As a Finance Operations Manager, you'll need to be on top of your financial metrics. Brush up on key performance indicators relevant to the role and be ready to discuss how you've used data to drive decisions in past positions.
✨Master the Art of Communication
Strong communication skills are essential for this role. Prepare examples of how you've effectively communicated with both technical and non-technical stakeholders. Think about times when you translated complex information into easily digestible formats.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've navigated complex issues or improved existing processes. Highlight your ability to stay calm under pressure and how you’ve contributed to solution development in challenging situations.
✨Build Relationships
This role requires strong relationship-building skills. Prepare to talk about how you've developed relationships with clients, finance teams, and third-party vendors. Share examples that demonstrate your ability to engage effectively with senior stakeholders.
