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- Tasks: Manage IT changes and ensure smooth implementation for colleagues and customers.
- Company: Join a dynamic team at NEC Software Solutions in Hartlepool.
- Benefits: Enjoy private medical cover, generous holiday, and a great pension scheme.
- Why this job: Make a real impact on IT services while developing your skills in a supportive environment.
- Qualifications: Strong stakeholder engagement skills and proficiency in Microsoft Excel required.
- Other info: Hybrid working model with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our IT Service Delivery Department at NECSWS as a Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers. This role is working on a hybrid basis from Hartlepool. You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.
Key Responsibilities:
- Review and validate change requests and impact assessments.
- Host and document change-related calls.
- Coordinate with internal teams and external departments.
- Track and manage changes through their lifecycle.
- Conduct release analysis to assess readiness, dependencies, and risk before deployment.
- Provide guidance, training, and process improvements.
Qualifications Skills & Experience:
Essential:
- Strong stakeholder engagement and customer-facing experience.
- Proficiency in Microsoft Excel (data analysis desirable).
- Eligible for UK Security Clearance and NPPV3.
Desirable:
- Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.
- Knowledge of ITIL methodology and Service Delivery processes.
- ITIL v4 Certified.
Additional Information:
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of.
- A selection of flexible benefits to suit your individual needs.
Change, Configuration & Release Analyst in Hartlepool employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change, Configuration & Release Analyst in Hartlepool
✨Tip Number 1
Network like a pro! Reach out to current employees at NECSWS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL methodology and change management processes. We want you to show off your knowledge and how you can contribute to the Change, Config & Release Team.
✨Tip Number 3
Practice your stakeholder engagement skills! Think of examples where you've successfully coordinated with teams or managed changes. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Change, Configuration & Release Analyst in Hartlepool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change, Configuration & Release Analyst role. Highlight your experience with stakeholder engagement and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with change analysis and release management.
Showcase Your Skills: Don’t forget to showcase your proficiency in Microsoft Excel and any data analysis experience. We love seeing candidates who can demonstrate their technical skills and how they can apply them in real-world scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at NEC
✨Know Your Change Management Basics
Make sure you brush up on your knowledge of change management principles, especially ITIL methodology. Being able to discuss how you’ve applied these concepts in past roles will show that you’re not just familiar with the theory but can also implement it effectively.
✨Stakeholder Engagement is Key
Since this role involves a lot of coordination with stakeholders, prepare examples of how you've successfully engaged with different teams in the past. Think about specific situations where you managed expectations or resolved conflicts, as this will demonstrate your customer-facing experience.
✨Excel Skills are Essential
Proficiency in Microsoft Excel is a must for this position. Before your interview, practice using Excel for data analysis tasks. Be ready to discuss how you’ve used Excel in previous roles, perhaps for tracking changes or analysing release readiness.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to assess risks or manage changes in hypothetical scenarios. Practise articulating your thought process clearly and logically. This will help you showcase your analytical skills and ability to think on your feet during the interview.