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- Tasks: Provide 2nd line support to customers and resolve their queries.
- Company: Join NEC Software Solutions, a caring employer with great benefits.
- Benefits: Enjoy private medical cover, 25 days holiday, and flexible benefits.
- Why this job: Make a difference by helping customers and solving real issues.
- Qualifications: Self-motivated, organised, and good communication skills required.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Main responsibilities:
- To provide 2nd line support to customers using our applications.
- Deal directly with customers both electronically and on the phone.
- Provide 2nd level investigation support and resolution for customer queries and incidents.
- Account management.
- Keep detailed records of customer interactions and investigations.
- Monitor application system and security alerts.
- Use guides to recreate customer reported issues.
- Work across teams within the business.
- Support during the roll-out of applications.
Qualifications:
- Self-motivated and persistent with a desire to learn.
- Organised and able to demonstrate a logical and methodical approach.
- Enjoys helping people.
- A good level of computer literacy.
- Good oral and written communication skills.
- Exhibit empathy and patience during interactions with customers.
- Ability to work independently and as part of a team.
Additional Information:
- We are proud of the benefits we offer employees of NEC Software Solutions.
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
2nd Line Support Consultant in Hartlepool employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Consultant in Hartlepool
✨Tip Number 1
Get to know the company inside out! Research NEC Software Solutions and understand their products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it's crucial to articulate your thoughts clearly. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in the past. Use specific examples that highlight your logical approach and persistence when resolving issues.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2nd Line Support Consultant in Hartlepool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Consultant role. Highlight relevant experience and skills that match the job description, like your ability to provide support and communicate effectively with customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping people and your problem-solving skills. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NEC
✨Know Your Stuff
Make sure you’re familiar with the applications and systems the company uses. Brush up on common issues customers face and how to resolve them. This will show that you’re proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since you'll be dealing directly with customers, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with both phone and email interactions. Clear communication is key!
✨Show Your Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've helped others in the past, especially in stressful situations. This will highlight your patience and understanding, which are crucial for this role.
✨Be Organised and Methodical
Prepare to discuss how you keep track of customer interactions and investigations. Bring examples of how you’ve managed your time and tasks effectively in previous roles. Being organised will reassure them that you can handle the demands of the job.
